Key Performance Indicators (KPIs) are essential for measuring the success of outsourced facility management services.TheIFMA Finance and Business competencyemphasizes performance-based contracts and measurable service levels.
* Option C (KPIs) is correctbecausequantifiable metrics ensure objective performance evaluation.
* Option A (Checklist in Scope of Work)provides clarity butdoes not measure ongoing performance.
* Option B (Describing Expected Performance)is important butlacks measurable targets.
* Option D (Researching Best Practices)informs strategy butdoes not provide direct evaluation mechanisms.
KPIsenhance accountability, ensure service quality, and align contractor performance with business goals.