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A facility manager has an employee who is highly creative and provides a web-based solution for many projects, even when it is not a solution for the customer. The facility manager needs to support innovation while still holding the employee accountable for business needs. Which action can be taken to support both innovation and customer requirements?
Correct Answer: D
Coaching on recognition of business needs (D)ensures thatcreativity aligns with practical and customer- focused solutions. * Why is this the best choice? * Encourages innovation while ensuring solutions meet organizational goals. * Why not other options? * (A) Customer feedback is useful but does not guide the employee proactively. * (B) Quality training is beneficial but does not directly address the misalignment issue. * (C) Reviewing solutions in advance can be time-consuming and does not develop the employee's decision-making skills.