CFM Exam Dumps | What is NOT typically included in service level agreements (SLAs)?

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Question 33/86

What is NOT typically included in service level agreements (SLAs)?

A. Problem management resolution procedures.

B. Billing or chargeback procedures.

C. Definition of services.

D. Request for proposal.

Correct Answer: D

According to IFMA'sFinance and Businesscompetency,Service Level Agreements (SLAs)define service expectations and performance metrics.
* Option D (Request for proposal - RFP)is part ofprocurementand isnot included in SLAs.
* Option A (Problem resolution procedures)ensures service consistency.
* Option B (Billing or chargeback procedures)clarifies financial responsibilities.
* Option C (Definition of services)sets expectations for deliverables.
SLAs focus onperformance agreements, responsibilities, and metrics, whileRFPs are used for vendor selection before an SLA is created.

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