Correct Answer: C
When overwhelmed by support tickets, the agile approach is toprioritize systemic problem-solving over reactive work. According to thePMI Agile Practice Guide (Section 5.5: Quality and Continuous Improvement)andMike Griffiths' PMI-ACP Exam Prep Book (Chapter 7: Problem Detection and Resolution), agile teams should identifyroot causesrather than just addressing symptoms. Byanalyzing the backlog, the team can spot patterns and addresssystemic issues, reducing incoming ticket volume in the long run.
* Option Cis correct: addressing the root cause improves sustainability and overall efficiency.
* Option Aleads to burnout and is unsustainable.
* Option Bignores prioritization or value.
* Option Dis not a strategic response-it increases cost without solving the core issue.