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A psychologically safe environment is essential for aproductive retrospective, especially in the presence of team conflict. ThePMI Agile Practice Guide (Section 5.6 Retrospectives)recommends reviewingworking agreements or ground rulesto remind the team of respectful behavior and to promote openness. This helps reset expectations and encourages participation without fear of judgment. Mike Griffiths in thePMI-ACP Exam Prep Book (Chapter 7: Continuous Improvement)emphasizes that retrospectives are abouttrust and transparency, and setting the tone properly enables team learning and resolution. * Option Ais correct: reviewing ground rules reinforces team norms and supports safety. * Option Bmay make individuals feel singled out. * Option Cignores the interpersonal issue and postpones resolution. * Option Descalates unnecessarily and bypasses team ownership.