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A globally distributed project team is using email and phone calls as the only way to share information. Delays in resolving issues often occur due to misinterpreted communications, leading to a lower team velocity. What steps should the project leader take to improve knowledge sharing?
Correct Answer: B
The correct answer is B - Establish a live video feed between the dispersed teams to enable spontaneous engagement and collaboration on issues. Agile encourages face-to-face communication as the most effective form of knowledge sharing. For distributed teams, this means using video conferencing, virtual whiteboards, and real-time collaboration tools to replicate co-located team dynamics. This improves clarity, reduces misinterpretation, and accelerates problem-solving. PMI Agile Practice Guide states: "For distributed teams, using video conferencing, shared tools, and real-time collaboration platforms helps bridge communication gaps and maintains team cohesion. Face-to-face communication, even via video, remains the most effective method." (PMI Agile Practice Guide, Section 4.2 - Stakeholder Engagement) Mike Griffiths also notes: "Distributed teams must invest in communication technologies to reduce barriers. Real-time, visual communication enables faster resolution of issues and a shared understanding of tasks." (Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 - Team Performance) Incorrect Options: * A involves centralized control and status reporting - not Agile. * C demands co-location, which may not be feasible. * D accepts poor performance instead of addressing root causes.