PMI-ACP Exam Dumps | A customer has given a project team several requests for new features on a product. The customer is upset

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Question 112/201

A customer has given a project team several requests for new features on a product. The customer is upset that the requests have been placed in the backlog and are not currently being worked on by the team.
What should the team do next?

A. Review the feature requests and reject the most complex ones.

B. Organize the feature requests from simple to complex.

C. Prioritize the requests for the next sprint.

D. Turn the requests into user stories and prioritize them.

Correct Answer: D

The correct answer is D - Turn the requests into user stories and prioritize them. In agile, all feature requests must be expressed in the form of user stories and added to the product backlog. Once added, they are prioritized collaboratively with the product owner and stakeholders, usually based on value, risk, and effort.
From PMI Agile Practice Guide:
"Product backlog refinement includes breaking down large items into user stories, reprioritizing items, and ensuring they are properly understood by the team. This activity is critical in ensuring the right items are worked on at the right time." (PMI Agile Practice Guide, Section 5.2 - Product Backlog Refinement) From Mike Griffiths' PMI-ACP Exam Prep Book:
"Agile teams transform customer needs into user stories during backlog grooming. These are then prioritized by the product owner to ensure maximum value is delivered early." (Mike Griffiths, Chapter 3 - Value-Driven Delivery) Option A ignores customer needs. Option B (ordering by complexity) does not consider value. Option C skips the important step of converting feature requests into properly structured backlog items.

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