The correct type of flow UC should use is B. Template-triggered prompt flow 💡.


The requirement is to execute business logic (retrieve unified Data Cloud objects) and use that logic's output to ground a prompt template.

Template-Triggered Prompt Flow:
This is a specialized Flow type specifically designed to run before a generative AI prompt is executed. Its express purpose is to gather dynamic data and complex context—including data from unified Data Cloud objects—and format it for the Large Language Model (LLM) via the Add Prompt Instructions element. The flow output is then merged into the prompt template.

Why the Other Options are Incorrect
A. Data Cloud-triggered flow: This type of flow is triggered by changes to a record within Data Cloud. It's used for real-time automation (like creating an alert or updating a record) based on data events, but it is not the mechanism used to feed dynamic context into an active prompt template.

C. Unified-object linking flow: This is not a standard, named flow type in Salesforce. Data Cloud objects are accessed in Flow Builder using the standard Get Records element and selecting the Data Model Object (DMO) as the source, usually within a Template-Triggered Prompt Flow....

B is the correct answer.

B. Template-triggered prompt flow
https://help.salesforce.com/s/articleView?id=sf.prompt_builder_add_flows_with_data_cloud_field_gen.htm&type=5

Correct Answer is A.