For a sales rep who may miss key details during long sales calls, theAgentforce Specialistshould recommend theCall Summaryfeature.Call SummaryusesEinstein Generative AIto automatically generate a concise summary of important points discussed during the call, helping the rep quickly review the key information they might have missed.
* Call Exploreris designed for manually searching through call data but doesn't summarize.
* Sales Summaryis focused more on summarizing overall sales activity, not call-specific content.
For more details, refer toSalesforce's Call Summary documentationon how AI-generated summaries can improve sales rep productivity.