The use case that necessitates the use ofPrompt Builderiscreating a draft of a support bulletin postfor new product patches.Prompt Builderallows theAgentforce Specialistto create and refine prompts that generate specific, relevant outputs, such as drafting support communication based on product information and patch details.
* Option B(agent performance score) would likely involve predictive modeling, not prompt generation.
* Option C(estimating support ticket volume) would require data analysis and predictive tools, not prompt building.
For more details, refer toSalesforce's Prompt Builder documentationfor generative AI content creation.