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Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?
Correct Answer: A
The use case that necessitates the use ofPrompt Builderiscreating a draft of a support bulletin postfor new product patches.Prompt Builderallows theAgentforce Specialistto create and refine prompts that generate specific, relevant outputs, such as drafting support communication based on product information and patch details. * Option B(agent performance score) would likely involve predictive modeling, not prompt generation. * Option C(estimating support ticket volume) would require data analysis and predictive tools, not prompt building. For more details, refer toSalesforce's Prompt Builder documentationfor generative AI content creation.
Recent Comments (The most recent comments are at the top.)
Mmm - Oct 15, 2025
The specific use case that necessitates the use of Prompt Builder is A. Creating a draft of a support bulletin post for new product patches 📝.
Rationale Prompt Builder is the low-code tool in Salesforce used to create and manage Generative AI content. Its primary purpose is text creation, summarization, and content generation.
A. Creating a draft of a support bulletin post... This is a Generative AI task. Prompt Builder is necessary to create a Flex Template or a custom Field Generation prompt that can take technical data (from Case records, Knowledge articles, etc.) and generate a clear, branded, professional-quality draft of a bulletin post for a public or internal audience.
B. Creating an AI-generated customer support agent performance score: This is a Predictive AI or Analytics task. It would be handled by tools like Einstein Discovery or CRM Analytics, which calculate a numerical score based on historical data and algorithms.
C. Estimating support ticket volume based on historical data and seasonal trends: This is a Predictive AI or Forecasting task. It is typically handled by Einstein Prediction Builder or specialized forecasting models in Data Cloud....
Recent Comments (The most recent comments are at the top.)
The specific use case that necessitates the use of Prompt Builder is A. Creating a draft of a support bulletin post for new product patches 📝.
Rationale
Prompt Builder is the low-code tool in Salesforce used to create and manage Generative AI content. Its primary purpose is text creation, summarization, and content generation.
A. Creating a draft of a support bulletin post... This is a Generative AI task. Prompt Builder is necessary to create a Flex Template or a custom Field Generation prompt that can take technical data (from Case records, Knowledge articles, etc.) and generate a clear, branded, professional-quality draft of a bulletin post for a public or internal audience.
B. Creating an AI-generated customer support agent performance score: This is a Predictive AI or Analytics task. It would be handled by tools like Einstein Discovery or CRM Analytics, which calculate a numerical score based on historical data and algorithms.
C. Estimating support ticket volume based on historical data and seasonal trends: This is a Predictive AI or Forecasting task. It is typically handled by Einstein Prediction Builder or specialized forecasting models in Data Cloud....