When deploying Einstein Agent (formerly Agentforce) from Sales to Service Cloud:
* Agent Topics and Actions are context-specific. Service Cloud use cases (e.g., case resolution, knowledge retrieval) require validation of existing topics/actions to ensure alignment with service workflows.
* Option A: Permissions like "Agentforce for Service" are necessary but secondary to functional compatibility.
* Option B: Standard service actions must be mapped to Agentforce, but testing ensures they function as intended.
References:
* Salesforce Help: Einstein Agent Setup
* Emphasizes reviewing "topics and actions for different user groups (Sales vs. Service)."