Online Access Free ADM-201 Exam Questions

No.# i think the answer is A

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No.# C and D

No.# B is the correct answer

No.# B and C

No.# The answer is D

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No.# B is the correct answer

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No.# Answer for me is C.
This is a tricky one, the devil may be in the details of the question, "respond to customers as quickly as possible" an auto response rule would be ideal as it can respond automatically with troubleshooting tips and could for all intents include links to knowledge articles for further troubleshooting information.

No.# I think "C" is the correct answer because auto-response rules can be used to create a macro that will be sent out every time a customer contacts them via email with the requirements they are asking for.

No.# correct answer: A&D

No.# correct answer is D

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No.# The answer is C @Michel Ekanga remember we don't want to affect the support team which we will 100% do if we set the page as default for all the profiles.

No.# The correct answer is A

No.# B is the correct answer

No.# Acredito que seja B.
Existe uma interpretação de texto aqui, como: "O gerente de suporte da Cloud Kicks deseja responder aos clientes o mais rápido possível..."
Em minha interpretação, aqui ele fala que deseja que os clientes tenham uma resposta o mais rápido possível, e não uma imediata. Já analisando o outro ponto: "Eles solicitaram que a resposta incluísse as cinco principais dicas de solução de problemas que poderiam ajudar a resolver o problema do cliente." Aqui pelo help o Knowledge Articles, ele diz: "Sua base de conhecimento do Salesforce é criada a partir de artigos de conhecimento, que são documentos de informações. Os artigos podem incluir informações sobre o processo, como redefinir seu produto para os padrões ou perguntas frequentes, como quanto armazenamento seu produto suporta."
Então armazenaria uma resposta com coisas que podem ser a solução, e no texto não pede automação de resposta, e sim o mais breve possível.

No.# D is not wrong, the anwser is C because salesforce has the tool to do that job, doing it with flow is customize something that you have out of the box