CRT-251 Exam Dumps | Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process

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Salesforce.CRT-251.v2024-01-01.q116
Question 110

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Question 110/116

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

A. Embodying

B. Shadowing

C. Interviewing

D. Role Playing

E. Leading Workshops

Correct Answer: B,C,E

Explanation
Shadowing, interviewing, and leading workshops are three approaches that a consultant can use to learn about and empathize with the customer. Shadowing involves observing how the customer performs their tasks and interacts with their systems. Interviewing involves asking open-ended questions to understand the customer's goals, challenges, and pain points. Leading workshops involves facilitating group discussions and activities to elicit requirements, feedback, and solutions from the customer. Verified References:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 18)
https://trailhead.salesforce.com/en/content/learn/modules/consulting_skills_for_salesforce_professionals/d

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Question List (116q): 3 commentQuestion 1: The Cloud Kicks sales team needs to utilize the Salesforce m...; Question 2: Sales reps at Cloud Kicks (CK) need to see the Opportunity a...; Question 3: Cloud Kicks plans to integrate its email system with Salesfo...; Question 4: A small company has hired a consultant to plan its Sales Clo...; 1 commentQuestion 5: The Asia Pacific and Japanese sales teams from Cloud Kicks h...; 1 commentQuestion 6: Cloud Kicks has enabled multi-Currency in its organization. ...; 3 commentQuestion 7: A couple of users at Cloud Kicks (CK) own more than 10,000 r...; Question 8: Cloud Kicks (CK) has a custom object, Project__c, that has a...; 1 commentQuestion 9: Cloud Kicks recently purchased Salesforce and the leadership...; Question 10: Universal Containers compensates its sales team based on the...; Question 11: An executive at Cloud Kicks (CK) has asked its admin to crea...; 1 commentQuestion 12: Universal Containers is analyzing data to identify gaps and ...; Question 13: The Cloud Kicks CEO needs to run reports from the sales team...; 2 commentQuestion 14: Cloud Kicks is concerned that the sales team is taking longe...; Question 15: A consultant is implementing a new instance of Sales Cloud f...; 2 commentQuestion 16: At Universal Containers, in addition to the sales team, supp...; Question 17: Universal Containers is realigning sales territories and nee...; Question 18: Cloud Kicks (CK) uses Collaborative Forecasts and has a cust...; 2 commentQuestion 19: Cloud Kicks (CK) has a private Opportunity sharing model and...; Question 20: Cloud Kicks likes to have its supervisors coach the consulta...; 1 commentQuestion 21: Each product engineer at Cloud Kicks supports 3 specific pro...; Question 22: Universal Containers' (UC) sales reps have said there are to...; 1 commentQuestion 23: A consultant for Cloud Kicks is migrating data from an on-pr...; Question 24: The Cloud Kicks IT team has noticed that there are many dupl...; Question 25: Cloud Kicks has a requirement to measure end user adoption a...; 1 commentQuestion 26: Cloud Kicks (CK) acquired a company. The VP of technology wa...; Question 27: A sales manager at Cloud Kicks wants the sales team to stay ...; Question 28: The consultant at Cloud Kicks has noticed that sales data is...; Question 29: Cloud Kicks wants to utilize Opportunities to report and tra...; Question 30: Cloud Kicks is expanding its operations to Europe. The compa...; Question 31: Northern Trail Outfitters finished implementing Sales Cloud ...; 1 commentQuestion 32: Cloud Kicks' sales productivity is on the decline, while its...; 2 commentQuestion 33: Sales managers at Cloud Kicks have noticed that information ...; 1 commentQuestion 34: Universal Containers is migrating data from a legacy system ...; Question 35: The sales team at Cloud Kicks has been late meeting deadline...; Question 36: Cloud Kicks has organization-wide defaults set to Private fo...; Question 37: A consultant has conducted Discovery sessions with Cloud Kic...; Question 38: Cloud Kicks (CK) wants to migrate a data file containing 8,0...; Question 39: Cloud Kicks has purchased a list of leads and wants sales re...; 1 commentQuestion 40: 'Cloud Kicks (CK) needs to comply with GDPR requirements. Pe...; Question 41: A consultant for Cloud Kicks notices that the deploy date fo...; Question 42: The Cloud Kicks team needs to quickly look up contacts, acco...; 1 commentQuestion 43: The sales team at Cloud kicks Cloud has roughly 100 members....; Question 44: Cloud Kicks has an integration between the data warehouse an...; Question 45: Cloud Kicks wants to improve its return on investment (ROI) ...; Question 46: Cloud Kicks (CK) is implementing Sales Cloud and expects hun...; Question 47: Universal Containers is analyzing data to identify gaps, and...; Question 48: Cloud Kicks (OC) sells Formal and Athletic footwear hoes. CK...; Question 49: A customer notices a large increase in leads created overnig...; 1 commentQuestion 50: Universal Containers (UC) deployed Sales Cloud three months ...; Question 51: Cloud Kicks' (CK) VP of technology wants to start using Sale...; Question 52: Cloud Kicks' (CK) high-value opportunities are delayed in th...; Question 53: Cloud Kicks has hired a consultant to help with its quoting ...; 1 commentQuestion 54: The admin at Universal Containers is attempting to retire a ...; Question 55: Cloud Kicks has 12 stages m its sales process. The probabili...; 1 commentQuestion 56: Cloud Kicks (CK) uses a custom object named GumShoe__c. GumS...; Question 57: The Cloud Kicks team has made a correction in a sandbox envi...; 1 commentQuestion 58: Sales managers at Cloud Kicks have noticed that information ...; 2 commentQuestion 59: Universal Containers wants to set up Einstein Activity Captu...; 2 commentQuestion 60: Cloud Kicks' (CK) marketing department is migrating from its...; Question 61: Cloud Kicks' global sales operations team has to export repo...; Question 62: Sales reps at Cloud Kicks (CK) often receive important custo...; Question 63: Cloud Kicks has configured Account Teams and is ready to go ...; 2 commentQuestion 64: The Universal Containers sales team wants to easily show Acc...; Question 65: Universal Containers ts analyzing data to identify gaps, and...; Question 66: A consultant it working with Cloud Kicks (CK) on its initial...; Question 67: The Cloud Kicks sales team collaborates on opportunities whi...; Question 68: After a project deployment, several bugs are identified by e...; Question 69: Universal Containers is growing its international business. ...; 1 commentQuestion 70: Sales operations managers are reporting a higher number of A...; Question 71: The Cloud Kicks admin is planning to deploy new functionalit...; Question 72: Universal Containers is creating a new program to allow cust...; Question 73: Cloud Kicks want to track different details for trade shows ...; 3 commentQuestion 74: Cloud Kicks (CK) has just completed its initial Sales Cloud ...; Question 75: Cloud Kicks wants the sales operations team to be able to pr...; 3 commentQuestion 76: Cloud Kicks is implementing Territory Management for its ret...; Question 77: Cloud Kicks uses Salesforce in Lightning Experience to manag...; Question 78: The VP of sales at Cloud Kicks wants the sales team to use t...; Question 79: The sales director at Cloud Kicks wants to prevent users fro...; 1 commentQuestion 80: The Cloud Kicks sales team can create leads for both busines...; Question 81: Cloud Kicks requires its sales reps to 90 through an interna...; Question 82: The admin at Cloud Kicks needs to understand the adoption of...; Question 83: Cloud Kicks rtants its sales operations team to place orders...; Question 84: A consultant is beginning a new project with Cloud Kicks to ...; 1 commentQuestion 85: A Consultant is configuring Einstein Forecasting to help the...; 3 commentQuestion 86: Cloud Kicks wants to send a notification to sales reps when ...; Question 87: Universal Containers has hired a new employee for the Global...; 2 commentQuestion 88: Cloud Kicks requires its sales associates to record all cust...; Question 89: Cloud Kicks sales reps want to see all of their current oppo...; Question 90: Cloud Kicks has requested a Statement of Work (SOW) that dea...; 1 commentQuestion 91: The VP of sales at Good Kicks wants to know the percentage o...; Question 92: Cloud Kicks (CK) frequently has multiple sales reps who coll...; Question 93: Cloud Kicks has decided to implement Sales Cloud Einstein. A...; Question 94: At Cloud Kicks (CK), each sales rep is assigned a sales ops ...; Question 95: Sales reps at Cloud Kicks are spending too much time coordin...; 1 commentQuestion 96: Cloud Kicks has identified the KPIs it wants to track for th...; Question 97: Sales reps at Cloud Kicks are responsible for creating leads...; Question 98: Universal Containers wants to minimize the need for sales re...; Question 99: Cloud Kicks (CK) sells online subscriptions for its leading ...; Question 100: The consultant at Universal Containers recently enabled fore...; Question 101: Universal Containers has configured the Account organization...; Question 102: Cloud Kicks needs to set sales quotas for all sales reps. Wh...; Question 103: The sales department at Cloud Kicks is growing quickly. New ...; 1 commentQuestion 104: A consultant is implementing a new Sales Cloud instance for ...; Question 105: Universal Containers continues to see substantial growth yea...; Question 106: A large company is about to undertake its Initial Sales Clou...; 1 commentQuestion 107: Cloud Kicks (CK) has implemented different sales stages acro...; Question 108: Sometimes, sales reps need to create contacts without accoun...; Question 109: Cloud Kicks (CK) uses a sales model where pre-defined groups...; Question 110: Cloud Kicks (CK) is just kicking off its project. The consul...; Question 111: What are two capabilities of Data Loader? Choose 2 answers...; 1 commentQuestion 112: Cloud Kicks (CK) wants to implement sharing rules. Which thr...; Question 113: Universal Containers continues to see substantial growth yea...; Question 114: A sales manager for one of Cloud Kicks" sales territories is...; Question 115: The sales director at Universal Containers wants to ensure t...; Question 116: The sates manager at Cloud Kicks has proposed that the consu...

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