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You are developing a Visa case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved. How do you configure a case type to achieve the required behavior?
Correct Answer: C
To configure a case type that properly manages the progression of a visa application contingent upon the resolution of an Interview child case: C: Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved. This approach ensures that the main Visa case does not proceed to the next phase until the Interview child case is fully resolved, aligning the process flow with the actual completion of necessary steps. The 48-hour period for decision-making is likely internal to the consulate's process and does not affect the configuration of the wait condition in the case type.