For ABC BankCorp's mobile app experience related to the Transaction Dispute application, certain requirements necessitate configuring distinct mobile app channels to accommodate different functionalities or visual designs for users and CSRs.
* A. CSRs can create other case type instances on the mobile app: This functionality difference between what CSRs and users can do within the app indicates the need for separate app channels. The ability of CSRs to handle additional case types beyond what is available to general users requires a distinct channel configuration to support the specialized functionalities needed by CSRs.
* B. Mobile app color palettes are different for users and CSRs: The requirement for different color palettes for users and CSRs pertains to the app's visual design and branding. To ensure that each group experiences the app with the intended branding elements, separate app channels are required to implement the distinct color palettes and themes.
Customizing currency units and date/time format according to the user's location (C) can typically be achieved within a single app channel through localization settings and does not inherently necessitate separate channels.
Supporting all mobile phone operating systems (D) is a compatibility requirement that is also not a determining factor for creating distinct channels but rather relates to the app's development and testing across platforms.