Configuring correspondence in Pega is required when automated communication with parties involved in a case is needed:
A: Fax a new insurance claim to the auto repair shop. This requirement necessitates the configuration of correspondence to automatically handle the sending of insurance claim details via fax, streamlining communication and ensuring timely sharing of necessary documents.
B: Text the customer with status changes in an insurance claim. Sending automated texts to customers about status updates in their insurance claim process is another example where correspondence configuration is essential, enhancing customer service through timely updates.