PEGACPSA23V1 Exam Dumps | A case type for voice over requests includes two tasks: Edit Script and Record Script. Your team has

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Question 106/114

A case type for voice over requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?

A. Create two new work queues, one for editors and one for actors.

B. Create one new work queue and split the tasks by type.

C. Create one work group for both personas and route to the work group.

D. Create two new work groups in Dev Studio that reference one work queue.

Correct Answer: A

Routing tasks to specific groups within an organization is a common requirement in case management systems. For the scenario involving voice over requests with distinct tasks for editors and actors, creating separate work queues for each group is the most straightforward and effective approach.
* A. Create two new work queues, one for editors and one for actors: This option allows for the segregation of tasks based

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