To ensure the accident claim case does not resolve before all associated vehicle claims are resolved, the structure and dependencies between the cases must be clearly defined within the case design.
* A. Add each vehicle claim as a child case of the accident claim: This configuration establishes a hierarchical relationship between the accident claim and the vehicle claims. By treating vehicle claims as child cases, their resolution becomes a prerequisite for the resolution of the parent accident claim case. This structural relationship inherently prevents the parent case from concluding before the child cases are resolved.
* D. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved: Incorporating a wait step specifically designed to monitor the status of all vehicle claims ensures that the accident claim case only moves forward once every vehicle claim has reached a resolution. This step acts as a checkpoint within the case workflow, enforcing the requirement that all related vehicle claims must be settled before the accident claim can be concluded.
Adding a manual approval step (B) might introduce a review process but does not inherently ensure that all vehicle claims are resolved before proceeding. Similarly, adding an optional process to pause the case (C) provides flexibility in case handling but lacks the direct linkage to the resolution status of all vehicle claims as a condition for the accident claim's progression.