PEGACPSA23V1 Exam Dumps | A requirement states: A customer can update an address at any point during case processing by performing

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Question 50/114

A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A. Add a case-wide optional action to the workflow for the address submission.

B. Add a case-wide optional process to the case workflow to perform the address change.

C. Add an alternate stage to the case life cycle to change the address.

D. Add a button to each assignment to present the customer with a form to submit a new address.

Correct Answer: A

To configure the requirement that allows a customer to update their address at any point during case processing, including submission, verification, and approval of the new address, an approach that provides flexibility and accessibility throughout the case lifecycle is needed.
* A: Add a case-wide optional action to the workflow for the address submission: This configuration enables the address update functionality to be accessible at any stage of the case processing. A case-wide optional action ensures that the customer can initiate the address change process whenever necessary, without being constrained by the current stage or step in the case. This approach aligns with the requirement

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