PEGACPSA23V1 Exam Dumps | You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases

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Question 2/114

You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

A. Add a must match condition where the work status of the current case does not contain "Resolved"

B. Add a weighted condition where the work status of potential duplicates does not contain "Resolved"

C. Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0"

D. Add a must match condition where the work status of potential duplicates does not contain "Resolved".

Correct Answer: D

To configure duplicate case search logic to exclude resolved cases:
D: Add a must match condition where the work status of potential duplicates does not contain " Resolved". This configuration ensures that the duplicate search logic explicitly filters out cases that have been resolved, thereby focusing only on active cases when evaluating for potential duplicates. This prevents already resolved cases from being considered in the duplication check, maintaining the relevance and accuracy of the duplicate search process.

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