Indicators are critical tools for measuring progress toward achieving objectives by tracking quantitative or qualitative metrics.
* Role of Indicators:
* Provide insights into whether the organization is on track to meet its goals.
* Help identify gaps, strengths, and opportunities for improvement.
* Examples: Productivity metrics, compliance rates, or customer retention rates.
* Types of Indicators:
* Quantitative: Numeric measures like revenue growth or employee turnover rates.
* Qualitative: Observations or evaluations, such as stakeholder satisfaction.
* Why Other Options Are Incorrect:
* A: Indicators measure progress, not the appropriateness of objectives.
* C: Objective selection evaluation occurs during the planning phase, not progress measurement.
* D: ROI calculations are a subset of financial analysis, not the overall role of indicators.
References:
* OCEG GRC Capability Model: Emphasizes indicators in monitoring objectives.
* Balanced Scorecard Framework: Uses indicators to measure organizational performance.