Responsiveness in the context of Total Performance measures how quickly an organization can implement and adapt its education programs to meet objectives and correct issues.
* Key Metrics for Responsiveness:
* Time to Educate: How quickly a department can be trained on new or updated content.
* Coverage Time: The time required to achieve 100% employee participation or compliance.
* Error Correction Time: The speed at which errors in training or implementation are detected and rectified.
* Why Other Options Are Incorrect:
* A: Adding new courses indicates growth but does not measure responsiveness.
* B: Positive reviews reflect satisfaction but do not evaluate responsiveness.
* C: Passing rates measure effectiveness, not how quickly objectives are achieved.
References:
* OCEG GRC Capability Model: Discusses responsiveness as a criterion for evaluating performance.
* ISO 9001 (Quality Management Systems): Highlights the importance of responsiveness in training programs.