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Exam Code:	CIS-ITSM
Exam Name:	Certified Implementation Specialist - IT Service Management
Certification Provider:	ServiceNow
Free Question Number:	84
Version:	v2025-05-30
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# of views:	308
# of Questions views:	6899
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Antonio - Aug 26, 2025

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Exam Question List: Question 1: Which record type would you use for a Computer request?...; Question 2: Your Problem Manager has a structured problem management pro...; Question 3: What baseline Change Flows support the baseline Normal Chang...; Question 4: How are Features related to Products and Releases?...; Question 5: On a Normal Change Model what are some examples of the Model...; Question 6: When you activate the ITSM Roles plugin what additional gran...; Question 7: What is the minimum number of offering(s) a service must hav...; Question 8: Which is the process responsible for delivering items that h...; Question 9: Which of the following catalog client script methods will mo...; Question 10: Which of the following cannot be defined or set through a Ca...; Question 11: Given the class structure shown below which types of CIs wil...; Question 12: On the 'Create New" change landing page in Service Operation...; Question 13: Which type of catalog item may be found in a Service Catalog...; Question 14: When using Catalog Builder, what can be built using template...; Question 15: Users with which role can Communicate a workaround or fix? (...; Question 16: When using the Email Client, what is the difference between ...; Question 17: Which baseline Change Flow automatically generates a Change ...; Question 18: By default, a business rule causes the Assignment group to b...; Question 19: A problem record is the Parent to what record?...; Question 20: By default, when using Inbound actions, what happens if an e...; Question 21: Which of these can be associated with a service within the s...; Question 22: What are the different ways a user can provide feedback on a...; Question 23: Which service types can be managed through the scope of Serv...; Question 24: In Change Management, what does a Model State contain? (Choo...; Question 25: Your customer is a data center. They have a construction dep...; Question 26: How is granular read and write access for a specific change ...; Question 27: Released in Quebec, what tool enables the creation of templa...; Question 28: Inside a change flow, you can automate a task with a sequenc...; Question 29: What process is responsible for defining and managing the li...; Question 30: Which of these can be defined using step based fulfillment i...; Question 31: Which record type would you use for a View Company Policies ...; Question 32: Where should an admin go to view all of the search queries e...; Question 33: When building multiple catalog items, which components would...; Question 34: From a data model perspective which Table is the base class ...; Question 35: Category and Subcategory values can be set manually on the I...; Question 36: Problem management provides what benefits for Incident manag...; Question 37: Your customer wants to use Incident Tasks on Incident Record...; Question 38: How are Releases related to Changes?...; Question 39: Your customer wants to limit the users who ate able to see i...; Question 40: A customer requires incidents to automatically move to a Clo...; Question 41: What are key relationships between Changes and Incidents? Ch...; Question 42: When defining SLAs for the service catalog at what level is ...; Question 43: What actions can a user with the itil_admin role take in sup...; Question 44: The Major Incident Management (MIM) application is linked to...; Question 45: ServiceNow contains a resource with information about all se...; Question 46: From which table, is the Incident table extended?...; Question 47: Which level are service commitments associated in the servic...; Question 48: The Problem table is extended from what table?...; Question 49: Which of the following roles has the ability to create and m...; Question 50: Your customer wants to give secure access to business users ...; Question 51: What is an example of a good use case for an Order Guide?...; Question 52: How are the relationships between services and offerings tha...; Question 53: Your customer is using the baseline Create Incident Catalog ...; Question 54: When a user submits a service request from a catalog what ac...; Question 55: Which field from the configuration item will automatically p...; Question 56: On a request form, the requester needs to indicate when they...; Question 57: A new problem manager wants to know how in create reports fo...; Question 58: Which of the following options can a survey administrator de...; Question 59: When modifying a Change Flow, a library is available of re-u...; Question 60: In the baseline Change - Normal model how can Change Tasks b...; Question 61: When configuring stages in Flow Designer, what are some of t...; Question 62: What is normally done when a Root Cause and a Workaround are...; Question 63: If a change model has Write roles AND Can write defined, whi...; Question 64: Your customer complains that when their users click on the C...; Question 65: Your client indicates they would like a way to designate VIP...; Question 66: Incidents can be created and managed in the workspace, using...; Question 67: A user wants to know what makes the Known Error knowledge ba...; Question 68: A new Problem Coordinator accidentally created several probl...; Question 69: What are the components of a Flow Action?...; Question 70: Which Service Portfolio Management phase does a service belo...; Question 71: Which should be used to explore the entire hierarchy and tab...; Question 72: You have just released a new Change Model to the testers. Te...; Question 73: In what table are Change records stored?...; Question 74: What functionality can be used to define the sequence of act...; Question 75: Your customer wants to use the Service Catalog to generate t...; Question 76: Incidents are stored what table?...; Question 77: What tools are available to the assignee to help resolve an ...; Question 78: What is KCS (Knowledge Centered Services)?...; Question 79: When using Inbound Email Actions, what happens if an email i...; Question 80: How is the Resource Management application activated?...; Question 81: After publishing an item via Catalog Builder, the associated...; Question 82: In the life of a Problem record there are opportunities to c...; Question 83: A new problem manager wants a high level view of the activit...; Question 84: Where is the definition of what is provided, or not provided...

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