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- Question 83
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Question 83/84
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
What module do you recommend?
Correct Answer: D
- Question List (84q)
- Question 1: Which record type would you use for a Computer request?...
- Question 2: Your Problem Manager has a structured problem management pro...
- Question 3: What baseline Change Flows support the baseline Normal Chang...
- Question 4: How are Features related to Products and Releases?...
- Question 5: On a Normal Change Model what are some examples of the Model...
- Question 6: When you activate the ITSM Roles plugin what additional gran...
- Question 7: What is the minimum number of offering(s) a service must hav...
- Question 8: Which is the process responsible for delivering items that h...
- Question 9: Which of the following catalog client script methods will mo...
- Question 10: Which of the following cannot be defined or set through a Ca...
- Question 11: Given the class structure shown below which types of CIs wil...
- Question 12: On the 'Create New" change landing page in Service Operation...
- Question 13: Which type of catalog item may be found in a Service Catalog...
- Question 14: When using Catalog Builder, what can be built using template...
- Question 15: Users with which role can Communicate a workaround or fix? (...
- Question 16: When using the Email Client, what is the difference between ...
- Question 17: Which baseline Change Flow automatically generates a Change ...
- Question 18: By default, a business rule causes the Assignment group to b...
- Question 19: A problem record is the Parent to what record?...
- Question 20: By default, when using Inbound actions, what happens if an e...
- Question 21: Which of these can be associated with a service within the s...
- Question 22: What are the different ways a user can provide feedback on a...
- Question 23: Which service types can be managed through the scope of Serv...
- Question 24: In Change Management, what does a Model State contain? (Choo...
- Question 25: Your customer is a data center. They have a construction dep...
- Question 26: How is granular read and write access for a specific change ...
- Question 27: Released in Quebec, what tool enables the creation of templa...
- Question 28: Inside a change flow, you can automate a task with a sequenc...
- Question 29: What process is responsible for defining and managing the li...
- Question 30: Which of these can be defined using step based fulfillment i...
- Question 31: Which record type would you use for a View Company Policies ...
- Question 32: Where should an admin go to view all of the search queries e...
- Question 33: When building multiple catalog items, which components would...
- Question 34: From a data model perspective which Table is the base class ...
- Question 35: Category and Subcategory values can be set manually on the I...
- Question 36: Problem management provides what benefits for Incident manag...
- Question 37: Your customer wants to use Incident Tasks on Incident Record...
- Question 38: How are Releases related to Changes?...
- Question 39: Your customer wants to limit the users who ate able to see i...
- Question 40: A customer requires incidents to automatically move to a Clo...
- Question 41: What are key relationships between Changes and Incidents? Ch...
- Question 42: When defining SLAs for the service catalog at what level is ...
- Question 43: What actions can a user with the itil_admin role take in sup...
- Question 44: The Major Incident Management (MIM) application is linked to...
- Question 45: ServiceNow contains a resource with information about all se...
- Question 46: From which table, is the Incident table extended?...
- Question 47: Which level are service commitments associated in the servic...
- Question 48: The Problem table is extended from what table?...
- Question 49: Which of the following roles has the ability to create and m...
- Question 50: Your customer wants to give secure access to business users ...
- Question 51: What is an example of a good use case for an Order Guide?...
- Question 52: How are the relationships between services and offerings tha...
- Question 53: Your customer is using the baseline Create Incident Catalog ...
- Question 54: When a user submits a service request from a catalog what ac...
- Question 55: Which field from the configuration item will automatically p...
- Question 56: On a request form, the requester needs to indicate when they...
- Question 57: A new problem manager wants to know how in create reports fo...
- Question 58: Which of the following options can a survey administrator de...
- Question 59: When modifying a Change Flow, a library is available of re-u...
- Question 60: In the baseline Change - Normal model how can Change Tasks b...
- Question 61: When configuring stages in Flow Designer, what are some of t...
- Question 62: What is normally done when a Root Cause and a Workaround are...
- Question 63: If a change model has Write roles AND Can write defined, whi...
- Question 64: Your customer complains that when their users click on the C...
- Question 65: Your client indicates they would like a way to designate VIP...
- Question 66: Incidents can be created and managed in the workspace, using...
- Question 67: A user wants to know what makes the Known Error knowledge ba...
- Question 68: A new Problem Coordinator accidentally created several probl...
- Question 69: What are the components of a Flow Action?...
- Question 70: Which Service Portfolio Management phase does a service belo...
- Question 71: Which should be used to explore the entire hierarchy and tab...
- Question 72: You have just released a new Change Model to the testers. Te...
- Question 73: In what table are Change records stored?...
- Question 74: What functionality can be used to define the sequence of act...
- Question 75: Your customer wants to use the Service Catalog to generate t...
- Question 76: Incidents are stored what table?...
- Question 77: What tools are available to the assignee to help resolve an ...
- Question 78: What is KCS (Knowledge Centered Services)?...
- Question 79: When using Inbound Email Actions, what happens if an email i...
- Question 80: How is the Resource Management application activated?...
- Question 81: After publishing an item via Catalog Builder, the associated...
- Question 82: In the life of a Problem record there are opportunities to c...
- Question 83: A new problem manager wants a high level view of the activit...
- Question 84: Where is the definition of what is provided, or not provided...
