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- Question 64
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Question 64/84
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Correct Answer: B
Once any class is set as a principal class, the principal class filter is automatically applied to the CI field on change, incident and problem records. This means that only CI's within a principal class can be selected on the CI field. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the CI field.
- Question List (84q)
- Question 1: Which record type would you use for a Computer request?...
- Question 2: Your Problem Manager has a structured problem management pro...
- Question 3: What baseline Change Flows support the baseline Normal Chang...
- Question 4: How are Features related to Products and Releases?...
- Question 5: On a Normal Change Model what are some examples of the Model...
- Question 6: When you activate the ITSM Roles plugin what additional gran...
- Question 7: What is the minimum number of offering(s) a service must hav...
- Question 8: Which is the process responsible for delivering items that h...
- Question 9: Which of the following catalog client script methods will mo...
- Question 10: Which of the following cannot be defined or set through a Ca...
- Question 11: Given the class structure shown below which types of CIs wil...
- Question 12: On the 'Create New" change landing page in Service Operation...
- Question 13: Which type of catalog item may be found in a Service Catalog...
- Question 14: When using Catalog Builder, what can be built using template...
- Question 15: Users with which role can Communicate a workaround or fix? (...
- Question 16: When using the Email Client, what is the difference between ...
- Question 17: Which baseline Change Flow automatically generates a Change ...
- Question 18: By default, a business rule causes the Assignment group to b...
- Question 19: A problem record is the Parent to what record?...
- Question 20: By default, when using Inbound actions, what happens if an e...
- Question 21: Which of these can be associated with a service within the s...
- Question 22: What are the different ways a user can provide feedback on a...
- Question 23: Which service types can be managed through the scope of Serv...
- Question 24: In Change Management, what does a Model State contain? (Choo...
- Question 25: Your customer is a data center. They have a construction dep...
- Question 26: How is granular read and write access for a specific change ...
- Question 27: Released in Quebec, what tool enables the creation of templa...
- Question 28: Inside a change flow, you can automate a task with a sequenc...
- Question 29: What process is responsible for defining and managing the li...
- Question 30: Which of these can be defined using step based fulfillment i...
- Question 31: Which record type would you use for a View Company Policies ...
- Question 32: Where should an admin go to view all of the search queries e...
- Question 33: When building multiple catalog items, which components would...
- Question 34: From a data model perspective which Table is the base class ...
- Question 35: Category and Subcategory values can be set manually on the I...
- Question 36: Problem management provides what benefits for Incident manag...
- Question 37: Your customer wants to use Incident Tasks on Incident Record...
- Question 38: How are Releases related to Changes?...
- Question 39: Your customer wants to limit the users who ate able to see i...
- Question 40: A customer requires incidents to automatically move to a Clo...
- Question 41: What are key relationships between Changes and Incidents? Ch...
- Question 42: When defining SLAs for the service catalog at what level is ...
- Question 43: What actions can a user with the itil_admin role take in sup...
- Question 44: The Major Incident Management (MIM) application is linked to...
- Question 45: ServiceNow contains a resource with information about all se...
- Question 46: From which table, is the Incident table extended?...
- Question 47: Which level are service commitments associated in the servic...
- Question 48: The Problem table is extended from what table?...
- Question 49: Which of the following roles has the ability to create and m...
- Question 50: Your customer wants to give secure access to business users ...
- Question 51: What is an example of a good use case for an Order Guide?...
- Question 52: How are the relationships between services and offerings tha...
- Question 53: Your customer is using the baseline Create Incident Catalog ...
- Question 54: When a user submits a service request from a catalog what ac...
- Question 55: Which field from the configuration item will automatically p...
- Question 56: On a request form, the requester needs to indicate when they...
- Question 57: A new problem manager wants to know how in create reports fo...
- Question 58: Which of the following options can a survey administrator de...
- Question 59: When modifying a Change Flow, a library is available of re-u...
- Question 60: In the baseline Change - Normal model how can Change Tasks b...
- Question 61: When configuring stages in Flow Designer, what are some of t...
- Question 62: What is normally done when a Root Cause and a Workaround are...
- Question 63: If a change model has Write roles AND Can write defined, whi...
- Question 64: Your customer complains that when their users click on the C...
- Question 65: Your client indicates they would like a way to designate VIP...
- Question 66: Incidents can be created and managed in the workspace, using...
- Question 67: A user wants to know what makes the Known Error knowledge ba...
- Question 68: A new Problem Coordinator accidentally created several probl...
- Question 69: What are the components of a Flow Action?...
- Question 70: Which Service Portfolio Management phase does a service belo...
- Question 71: Which should be used to explore the entire hierarchy and tab...
- Question 72: You have just released a new Change Model to the testers. Te...
- Question 73: In what table are Change records stored?...
- Question 74: What functionality can be used to define the sequence of act...
- Question 75: Your customer wants to use the Service Catalog to generate t...
- Question 76: Incidents are stored what table?...
- Question 77: What tools are available to the assignee to help resolve an ...
- Question 78: What is KCS (Knowledge Centered Services)?...
- Question 79: When using Inbound Email Actions, what happens if an email i...
- Question 80: How is the Resource Management application activated?...
- Question 81: After publishing an item via Catalog Builder, the associated...
- Question 82: In the life of a Problem record there are opportunities to c...
- Question 83: A new problem manager wants a high level view of the activit...
- Question 84: Where is the definition of what is provided, or not provided...
