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Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation. Your customer wants the catalog to contain two items: 1. Construction request 2. Getting Started with Construction Requests The Getting Started Item should contain a link to a Knowledge Article. What type of item would you use to satisfy the requirement for the Getting Started Item?
Correct Answer: C
Content Items may be used for multiple purposes: - Link to a Knowledge Base Article (policy articles, articles providing additional information about items) - Link to catalog content (cross-references amongst catalogs) - Link for a Module (redirect user to the same target location specified in a navigation module) - External Content (link to public website or internal portal)