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| Exam Code: | CIS-ITSM |
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Certification Provider: | ServiceNow |
| Free Question Number: | 206 |
| Version: | v2022-06-09 |
| Rating: | |
| # of views: | 1329 |
| # of Questions views: | 49177 |
| Go To CIS-ITSM Questions | |
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- Exam Question List
- Question 1: One of the following is NOT a valid option in the "Content t...
- Question 2: Which of the following describes the purpose of User Criteri...
- Question 3: An administrator has been asked to create a replica of the p...
- Question 4: A developer created a new trigger that inserts a Task when a...
- Question 5: (Exhibit) Which two of the examples above have correct Syste...
- Question 6: What is the relationship between User table and Location tab...
- Question 7: In knowledge management, which conditions must be met before...
- Question 8: What is the relationship between User table and Role table?...
- 1 commentQuestion 9: A company has a custom object, Order__c, that has a required...
- Question 10: Which of the following modules can be used to define inciden...
- 1 commentQuestion 11: A developer gets an error saying "Maximum Trigger Depth Exce...
- Question 12: Which of the following is NOT a consideration when determini...
- Question 13: A company has a custom object, Sales Demo Request, that has ...
- Question 14: Which table stores CI Relationship data?...
- Question 15: It is important to define the VIP users in order to correctl...
- Question 16: Recently a Salesforce org's integration failed because it ex...
- Question 17: Configuration items can be created via the change management...
- Question 18: An Apex Trigger creates a Contract record every time an Oppo...
- 1 commentQuestion 19: In change management, which record should be modified to res...
- Question 20: What is the minimum number of members in a group?...
- Question 21: The itil user is permitted to read the CAB definitions....
- Question 22: (Exhibit) The test method above calls a web service that upd...
- Question 23: When implementing ServiceNow, deleting demo data and populat...
- Question 24: Using User Criteria, access to catalog categories and catalo...
- Question 25: The VEditor is a formatter that shows variables entered in t...
- Question 26: Catalog item can appear only in one category....
- Question 27: A company has a native iOS app for placing orders that needs...
- Question 28: Once the change request's state changes to "Review", the use...
- Question 29: Which of the following roles can maintain user criteria?...
- Question 30: Universal Containers uses a custom object to track customer ...
- Question 31: Which of the following database views is useful if you need ...
- Question 32: Which of the following knowledge workflows are available OOT...
- Question 33: Which of the following CANNOT be performed by public user?...
- Question 34: On a service catalog item, a customer has a requirement that...
- Question 35: Which module is used to view a list of Knowledge Bases?...
- Question 36: It is recommended to refer to problem states using the value...
- Question 37: Which two relationship queries use the proper syntax? (Choos...
- Question 38: A developer created and tested a Visualforce page in their d...
- Question 39: Which three types of prices can the system administrator set...
- Question 40: An administrator notices that there are two account records ...
- Question 41: Which of the following can the end user see in the related s...
- Question 42: ITSM provides IT services for 5 key business areas. Which on...
- Question 43: A company uses an external system to manage its custom accou...
- Question 44: (Exhibit) Refer to the component code above. The information...
- Question 45: Which table is used to store all the searches performed agai...
- Question 46: A custom Visualforce controller calls the ApexPages.addMessa...
- Question 47: On an incident, which of the following conditions will trigg...
- Question 48: Which of the following tables does the change_request_metric...
- Question 49: Technical configuration items extend the Base Configuration ...
- Question 50: Which of the following roles can delete a catalog?...
- Question 51: The administrator at Universal Containers has been asked to ...
- Question 52: Which of the following statements is true regarding incident...
- Question 53: Which of the following roles can delete a problem task? (Cho...
- Question 54: When documenting requirements, it is important to include th...
- Question 55: Which table does the "Knowledge Base" table extend from?...
- Question 56: Some Performance Analytics functionality for incident manage...
- Question 57: Why it takes time for the workaround to appear in the linked...
- Question 58: How to customize the fields that appear when a user hovers o...
- Question 59: How can an administrator ensure article managers use specifi...
- Question 60: It is important to define the VIP users in order to correctl...
- Question 61: The "Assigned to me" button will validate if the current use...
- Question 62: Which of the following tables does the change_task_sla datab...
- Question 63: Which of the following can be achieved by a user with itil r...
- Question 64: An administrator has been asked to grant read, create and ed...
- Question 65: Which table do all technical configuration items extend from...
- Question 66: It is possible to import multiple word documents at the same...
- Question 67: Change tasks can manually be added in the following states. ...
- Question 68: Which of the following roles can delete cart layout?...
- Question 69: Catalog UI Policies CANNOT be included within variable sets....
- Question 70: Inbound Actions can be configured to enable creating or upda...
- Question 71: A sales manager is unable to view a contact. The contact own...
- Question 72: Once the "Request Approval" button is clicked in the normal ...
- Question 73: What is the purpose of the "Send to event creator" check box...
- Question 74: Which three types of prices can the system administrator set...
- Question 75: In the baseline configuration for service catalog workflows,...
- Question 76: What is the module that is used to navigate to CI Relationsh...
- Question 77: A user receives the generic "An internal server error has oc...
- Question 78: Which module would you use to configure Inbound Email Action...
- Question 79: Script includes that has SNC in their names has paired scrip...
- Question 80: What is the purpose of "Search As" field in the contextual s...
- Question 81: Which two types of data can a sales representative access fr...
- Question 82: Which of the following is a potential benefit of implementin...
- Question 83: Which table is used to store emergency change requests?...
- Question 84: According to ServiceNow, it is recommended to use Widgets in...
- Question 85: Which of the following service catalog variable types are NO...
- Question 86: (Exhibit) Consider the above trigger intended to assign the ...
- Question 87: How can you remove demo data?
- Question 88: Technical consultant should participate in requirements work...
- Question 89: You should activate surveys because they are not activated f...
- Question 90: Which of the following service catalog variable types are NO...
- Question 91: The Close Incident button doesn't appear for itil users....
- Question 92: Which of the following statements is true when an incident h...
- Question 93: In record producers, you can map a variable to encrypted fie...
- Question 94: A large company uses Salesforce across several departments. ...
- Question 95: Which of these are considered configuration base items? (Cho...
- Question 96: Using User Criteria, access to catalog categories and catalo...
- Question 97: Which of the following are valid states for Emergency Change...
- Question 98: When does the requested item workflow initiate?...
- Question 99: The sales manager at Universal Containers would like a dashb...
- Question 100: Map to field functionality is NOT supported for variables ad...
- Question 101: Which of the following is NOT a feature provided by Knowledg...
- Question 102: Which two relationship queries use the proper syntax? (Choos...
- Question 103: The purpose of Change Management in ServiceNow is to plan an...
- Question 104: Sales management wants a small subset of users with differen...
- Question 105: Change management uses the workflow engine by default to ___...
- Question 106: A sales manager wants to edit the opportunities owned by the...
- Question 107: A Knowledge Article can be associated with multiple Knowledg...
- Question 108: Which one of the following is NOT an addition of Knowledge v...
- Question 109: Which condition must be met to have a knowledge article disp...
- Question 110: How to make the problem state move to "Resolved" instead of ...
- Question 111: A large company uses Salesforce across several departments. ...
- Question 112: Universal Containers is implementing a new lead status proce...
- Question 113: What happens when "Communicate Workaround" is clicked in pro...
- Question 114: Which of the following roles can delete a problem task? (Cho...
- Question 115: Which of the following are valid states for Requested Item C...
- Question 116: Which of the following is NOT a valid Request State?...
- Question 117: In Problem Management, which role is required to delete a pr...
- Question 118: The Requirements Workshop answers the questions "Where would...
- Question 119: Which of the following ITIL terms refers to the cause of one...
- Question 120: A company has a Lightning Page with many Lightning Component...
- Question 121: Universal Containers wants only users from the sales departm...
- Question 122: Which statement is NOT true about reporting on catalog item ...
- Question 123: Which of the following are valid ways to change a problem's ...
- Question 124: A developer is asked to update data in an org based on new b...
- Question 125: The purpose of "CAB Required" checkbox in the change request...
- 1 commentQuestion 126: What is the minimum role required in order to delete a chang...
- Question 127: Which table is used to store all the searches performed agai...
- Question 128: What is the intent of the Watch List in some notifications?...
- Question 129: If importing CI data for business services and servers on wh...
- Question 130: A company notices that their unit tests in a test class with...
- Question 131: Business rules require a Contact to always be created when a...
- Question 132: Universal Containers wants to ensure that when an opportunit...
- Question 133: Which role is required to delete an incident?...
- Question 134: Which of the following users has the permission to close an ...
- Question 135: What can you do to show the "No cart" option in catalog item...
- Question 136: Which of these are considered configuration base items? (Cho...
- Question 137: What is the relationship between User table and Role table?...
- Question 138: Which of the following record types would you use in order t...
- Question 139: According to ServiceNow, ChangeRequestStateModel_standard sc...
- Question 140: The VP of Marketing is launching campaigns in each region to...
- Question 141: If a script include has SNC in its name, it means it is safe...
- Question 142: Which of the following is NOT a feature provided by Knowledg...
- Question 143: What will be the new state once you click on the "Start Fix"...
- Question 144: Configuration items can be created from asset management....
- Question 145: How to customize the fields that appear when a user hovers o...
- Question 146: When creating a variable to identify a location for a catalo...
- Question 147: Which of the following is NOT a valid OOTB problem view?...
- Question 148: Which statement should be used to allow some of the records ...
- Question 149: Which of the following is NOT an option in the incident's Re...
- Question 150: A developer gets an error saying "Maximum Trigger Depth Exce...
- Question 151: Workshops intend to understand the current processes at the ...
- Question 152: Which of the following statements is true regarding attachin...
- Question 153: Because of its agile nature, implementation of ServiceNow pr...
- Question 154: Which of the following fields in the Choice form specifies t...
- Question 155: ServiceNow doesn't recommend having a service for generic re...
- Question 156: What is the base table for CMDB?...
- Question 157: Which module to use in order to configure creating requests ...
- Question 158: Which of the following statements is true regarding operatio...
- Question 159: A company notices that their unit tests in a test class with...
- Question 160: The administrator of Universal Containers is testing an appr...
- Question 161: How many classes extend the Base Configuration Item [item]?...
- Question 162: Which three actions can occur when an administrator clicks "...
- Question 163: On an incident, which of the following conditions will trigg...
- Question 164: Given the class structure shown below, which types of Cls wi...
- Question 165: A company wants to implement a new call center process for h...
- Question 166: The administrator at Universal Containers wants to improve d...
- Question 167: In the baseline instance configuration for Incident Manageme...
- Question 168: When does the Actual End Date get auto-populated in the chan...
- Question 169: When can a user (who has no assigned roles in the system) cl...
- Question 170: What is the purpose of "time_worked" field in incident table...
- Question 171: Which table is used to store Q&A data for knowledge arti...
- Question 172: What will be the new state once you click on the "Start Fix"...
- Question 173: If a change is linked to an incident, the incident's state w...
- Question 174: Which of the following tables is used to store knowledge art...
- Question 175: A developer is writing a Visualforce page that queries accou...
- Question 176: In the baseline instance, which of the following states are ...
- Question 177: Which module to use in order to modify the field mapping of ...
- Question 178: Which of the following are valid channels to create incident...
- Question 179: Which of the following are valid problem states? (Choose all...
- Question 180: Which module to use in order to see problem tasks that are a...
- Question 181: Which one of the following is the minimum role needed in ord...
- Question 182: When documenting requirements, it is important to include th...
- Question 183: A developer is asked to build a solution that will automatic...
- Question 184: A company wants to build a custom Lightning Component that w...
- Question 185: Which of the following tables does the change_request_sla da...
- Question 186: The sales team has requested that a new field called Current...
- Question 187: Draft stories are outputs of requirements workshop(s)....
- Question 188: Which plugin should be activated to enable Article Versionin...
- Question 189: Which of these are considered configuration base items? (Cho...
- Question 190: ServiceNow doesn't recommend having a service for generic re...
- Question 191: It is possible to use the same categories for both incidents...
- Question 192: UC Loans is a small company with a part time Salesforce admi...
- Question 193: What is the purpose of the table "Knowledge Use"? (Choose tw...
- Question 194: How to see which record producers and catalog items are usin...
- Question 195: There are two types of variable sets, single-row and multi-r...
- Question 196: When does the CAB Date get auto-populated in the change requ...
- Question 197: (Exhibit) Consider the Apex class above that defines a Remot...
- Question 198: Which of the following record types would you use in order t...
- Question 199: Which of the following is NOT a consideration when determini...
- Question 200: Which of the following users has the permission to close an ...
- Question 201: Which of the following tables extend the task table? (Choose...
- Question 202: Recently a Salesforce org's integration failed because it ex...
- Question 203: Which three statements are correct about change sets? (Choos...
- Question 204: All catalog items within a catalog should follow the same fu...
- Question 205: Which of the following are valid states for Standard Change ...
- Question 206: What are three capabilities of Collaborative Forecasting? (C...
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No.# Role required: agent_workspace_user, itil_admin, or admin
https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/itsm-workspace/task/delete-change-workspace.html
No.# D is the correct answer. ChangeRequestStateModelSNC is read-only, so you have to copy it with the same name but without SNC, and modify
No.# Salesforce question
No.# It's an Apex question, not ServiceNow
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