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Exam Code:	CIS-ITSM
Exam Name:	Certified Implementation Specialist - IT Service Management
Certification Provider:	ServiceNow
Free Question Number:	87
Version:	v2026-06-22
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# of Questions views:	1877
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Exam Question List: Question 1: When you create a problem from an incident. Impact, urgency ...; Question 2: When configuring stages in Flow Designer, what are some of t...; Question 3: The key stakeholder for your ITSM implementation wants to ha...; Question 4: In release management what controls the movement of the stat...; Question 5: Users with which role can Communicate a workaround or fix? (...; Question 6: Which baseline Change Flow automatically generates a Change ...; Question 7: What tools are available to the assignee to help resolve an ...; Question 8: Which catalog properly allows users to save partially-comple...; Question 9: Incident management includes limited functionality for what ...; Question 10: Given the class structure shown below which types of CIs wil...; Question 11: Where can a change manager define the interval frequency for...; Question 12: Which should be used to explore the entire hierarchy and tab...; Question 13: Which property on an order guide will pass variables from on...; Question 14: Where can a change manager define the conditions that must b...; Question 15: Which Service Portfolio Management phase does a service belo...; Question 16: Which organizational role is responsible for the the overall...; Question 17: When migrating a legacy Service Catalog to a new ServiceNow ...; Question 18: Your customer would like to add a field to the Something is ...; Question 19: Which platform role can create service portfolios and taxono...; Question 20: Inside a change flow, you can automate a task with a sequenc...; Question 21: Your customer is using the baseline Create Incident Catalog ...; Question 22: Your customer is using the baseline Create Incident Catalog ...; Question 23: Your customer wants incidents to close automatically 7 days ...; Question 24: What are key relationships between Change and Release Manage...; Question 25: From a data model perspective which Table is the base class ...; Question 26: What is an example of a good use case for an Order Guide?...; Question 27: Which role would give you access to the CI Class Manager?...; Question 28: What is the trigger for the Change - Normal - Assess Flow?...; Question 29: Your implementation team has a new Business Analyst. They wi...; Question 30: The Major Incident Management (MIM) application is linked to...; Question 31: Incidents are stored in what table?...; Question 32: Which of the following elements are automatically included i...; Question 33: Your customer wants to know why users with the problem_coord...; Question 34: In the baseline implementation, what are key relationships b...; Question 35: What is the minimum number of offering(s) a service must hav...; Question 36: In the life of a Problem record there are opportunities to c...; Question 37: Which record type would you use for an Ask a Question form t...; Question 38: By default, a business rule causes the Assignment group to b...; Question 39: What would you use to define a common grouping of configurat...; Question 40: Where can a change manager define the interval frequency for...; Question 41: A Problem record has been analyzed, and a permanent fix is i...; Question 42: Your customer wants to use Incident Tasks on Incident Record...; Question 43: What optional Incident table is extended from the Task table...; Question 44: In a ServiceNow Change Model, when configuring a transition ...; Question 45: Your customer wants a catalog to contain two items: 1. A req...; Question 46: Problem management provides what benefits for Incident manag...; Question 47: Your customer wants to limit the users who ate able to see i...; Question 48: Which of the following can leverage user criteria for contro...; Question 49: Your Problem Manager has a structured problem management pro...; Question 50: Which Change request fields are used in conflict detection? ...; Question 51: Unless there are particular security requirements, what role...; Question 52: Which field on the Incident table is used to track the numbe...; Question 53: Your customer wants to add a notification to the Change - Em...; Question 54: Which of the following options can a survey administrator de...; Question 55: Which type of catalog item may be found in a Service Catalog...; Question 56: After publishing an item via Catalog Builder, the associated...; Question 57: On the 'Create New" change landing page in Service Operation...; Question 58: Which level are service commitments associated in the servic...; Question 59: You have just released a new Change Model to the testers. Te...; Question 60: What actions can a user with the itil_admin role take in sup...; Question 61: What is an example of a Key Performance Indicator for Change...; Question 62: What should you use to capture data in a grid layout on a ca...; Question 63: What defines which catalog Items, and in what order, are inc...; Question 64: How is granular read and write access for a specific change ...; Question 65: Your customer has built a mature knowledge base, with articl...; Question 66: Your customer is a data center. They have a construction dep...; Question 67: In the Quebec release of Change management, what new archite...; Question 68: In what table are Change records stored?...; Question 69: Your implementation has some legacy change types with workfl...; Question 70: Your customer complains that when their users click on the C...; Question 71: A tester reports a bug, because they submitted a Known Error...; Question 72: A Business Analyst is preparing to facilitate a requirements...; Question 73: In the ServiceNow baseline configuration, which two fields a...; Question 74: Which role has the ability to configure and manage incident ...; Question 75: Your customer wants to use the Normal change model, but want...; Question 76: A Portfolio Manager is primarily concerned with the performa...; Question 77: A new Problem Coordinator accidentally created several probl...; Question 78: Which record type would you use for a Computer request?...; Question 79: Your customer wants to use the Service Catalog to generate t...; Question 80: If the Assignment group is empty on an incident record what ...; Question 81: On an incident record, where are the fields that appear on t...; Question 82: In the baseline Change - Normal model how can Change Tasks b...; Question 83: Incidents can be created and managed in the workspace, using...; Question 84: What is the Business Rule that triggers automatic group assi...; Question 85: Which should be used to explore the entire hierarchy and tab...; Question 86: Category and Subcategory values can be set manually on the I...; Question 87: Prior to Quebec, when you click Change > Create New, whic...

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