CIS-ITSM Exam Dumps | In the ServiceNow baseline configuration, which two fields are mandatory for a user to complete before

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ServiceNow.CIS-ITSM.v2026-06-22.q87
Question 73

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Question 73/87

In the ServiceNow baseline configuration, which two fields are mandatory for a user to complete before a Change Request can be moved from the "Review" state to "Closed"?

A. Closed by

B. Close code

C. Close notes

D. Closed

Correct Answer: B,C

In the ServiceNow Change Management base platform configuration, the transition from the Review state to the Closed state requires specific documentation of the outcome.
* Close code (B): This field is used to categorize the result of the change (e.g., Successful, Successful with Issues, or Unsuccessful).
* Close notes (C): This is a mandatory text field where the implementer provides a summary of the implementation and any post-implementation observations.
While "Closed by" and "Closed" (date/time) are important for auditing, they are typically system- populated automatically when the state changes to Closed and are not manual requirements for the user to fill out to trigger the state transition.

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