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Exam Code:	CIS-ITSM
Exam Name:	Certified Implementation Specialist - IT Service Management
Certification Provider:	ServiceNow
Free Question Number:	150
Version:	v2022-08-26
Rating:
# of views:	1347
# of Questions views:	47652
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Recent Comments (The most recent comments are at the top.)

Maria - Jan 07, 2025

No.# B is correct.
Change task table is extended from task table.

Maria Ramos - Jan 06, 2025

No.# A - review

abcswd - Aug 30, 2024

No.# C is correct , checked in PDI incident have Closed , cancelled states as well

abcswd - Aug 29, 2024

No.# true hai

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Exam Question List: Question 1: The purpose of "CAB Required" checkbox in the change request...; Question 2: Which one of the following represents the overall lifecylce ...; Question 3: A developer is trying to access org data from within a test ...; Question 4: Which of the following user feedback actions are stored in k...; Question 5: What should you do in order to edit the template used to pop...; Question 6: Which one of the following is the GOAL of Incident Managemen...; Question 7: Which of the following Service Catalog varibale types are no...; Question 8: Which of the following are valid ways to change a problem's ...; Question 9: Which table does the Incident table extend from?...; 1 commentQuestion 10: Inbound Actions can be configured to enable creating or upda...; Question 11: For each Requested Item, a _________ enables the approval an...; Question 12: Selecting this option on a change approval policy will enabl...; Question 13: Which of the following can the end user see in the related s...; Question 14: Which of these are considered configuration base items? (Cho...; Question 15: What can you do to show the "No cart" option in catalog item...; Question 16: According to the OOTB implementation, you can only create no...; Question 17: Which mechanism is used to set the number of days (integer) ...; Question 18: Which of the following knowledge workflows are available OOT...; Question 19: Configuration items can be created from asset management....; Question 20: In which situation would an Order Guide be used?...; Question 21: Which of the following plugins should be activated in order ...; Question 22: Which of the following is the goal of problem management?...; Question 23: How do you make an article visible in the featured content s...; Question 24: When creating a variable to identify a location for a catalo...; Question 25: Even Though some catalog items approval workflow might be si...; Question 26: What are the primary record types in configuration managemen...; Question 27: If a script include has SNC in its name, it means it is safe...; Question 28: In the baseline configuration of change management, which fi...; Question 29: Which of the following are valid Request States? (Choose all...; Question 30: Problem Management Investigation and Diagnosis activities in...; Question 31: How to change the logic of calculating incident priority?...; Question 32: It is possible to create incidents automatically based on al...; Question 33: Which of the following statements is true regarding attachin...; Question 34: Which of the following tables is used to store knowledge art...; Question 35: Incident Variable Editor can be made visible only to inciden...; Question 36: For an incident, which of the following are used when calcul...; Question 37: Under which circumstances would a knowledge article author s...; Question 38: Which of the following approaches is used to display a varia...; Question 39: A Parent Incident is updated to reflect a new Priority and a...; Question 40: During which phase of the change management lifecycle are th...; Question 41: How to customize the fields that appear when a user hovers o...; Question 42: All catalog items within a catalog should follow the same fu...; Question 43: Which of the following ways can be used to detect problems? ...; Question 44: In the baseline platform configuration, which Incident Manag...; Question 45: Can a group have a parent group?...; Question 46: In Problem Management, which element must be edited to modif...; Question 47: Under which circumstances is it appropriate to accept the ri...; Question 48: When the state is "On Hold" and the "On Hold Reason" is "Awa...; Question 49: When does the Actual End Date get auto-populated in the chan...; Question 50: Which one of the following incident reports might help manag...; Question 51: Which of the following functions is NOT enabled by the Chang...; Question 52: What should you do to customize the fields that get copied f...; Question 53: Catalog item can appear only in one category....; Question 54: In the baseline instance, which of the following views are a...; Question 55: What is the default number of days (integer) after which Res...; Question 56: What will be the new state once you click on the "Start Fix"...; Question 57: On an incident, which of the following conditions will trigg...; Question 58: It is recommended to refer to problem states using the value...; Question 59: Default Variables Editor is used to edit catalog items....; Question 60: ATF is NOT supported for order guides in service portal....; Question 61: It is possible to create two different sets of priority rule...; Question 62: When an end-user (with no roles in the platform) submits an ...; Question 63: Which of the following plugins is needed in order to add a s...; Question 64: When does the requested item workflow initiate?...; Question 65: Which of the following record types would you use in order t...; Question 66: Technical consultant should participate in requirements work...; Question 67: Map to field functionality is NOT supported for variables ad...; Question 68: Which of the following are valid channels to create incident...; Question 69: On an Incident, which of the following conditions will trigg...; Question 70: Which of the following statements is true regarding incident...; Question 71: The calculation of incident priority is based on both impact...; Question 72: Once an Incident is placed in a Resolved State, the Caller m...; Question 73: Which of the following users has the permission to reopen an...; Question 74: What is the relationship between User table and Role table?...; 1 commentQuestion 75: In Incident Management , which of the following States are c...; Question 76: A Problem can be created from an Incident....; Question 77: True or False: Every Catalog Item uses the same workflow to ...; Question 78: Which of the following roles is allowed to create a new CI c...; Question 79: Which one of the following is NOT an addition of Knowledge v...; Question 80: Which of the following steps should be followed to configure...; Question 81: What will be the new state once you click on the "Confirm" b...; Question 82: Which of the following outlines the ways Changes may be rela...; Question 83: Which table is used to store Known Error articles?...; Question 84: What is the name of the view that can be configured to contr...; Question 85: How is access to Knowledge Articles administered?...; Question 86: For the majority of Catalog Items, the customer requires Qua...; Question 87: Which table do all technical configuration items extend from...; Question 88: How to see which record producers and catalog items are usin...; Question 89: Which of the following statements is true regarding incident...; Question 90: Which of the following is NOT a valid Request State?...; Question 91: Which of the following is NOT a known error article field?...; Question 92: Which plugin should be activated to enable Article Versionin...; Question 93: In the baseline platform configuration of Change Management,...; Question 94: The data in the Schedule section of the change request is ju...; Question 95: How to make the problem state move to "Resolved" instead of ...; Question 96: Which feature can Service Desk Agents use to ensure that Kno...; Question 97: What is the minimum role required in order to delete a chang...; Question 98: Which of the following fields is mandatory when the button "...; Question 99: Which field on a Configuration Item record may be used to ex...; Question 100: What record type(s) can be created from an interaction throu...; Question 101: One of the following is NOT a valid option in the "Content t...; Question 102: Workshops intend to understand the current processes at the ...; Question 103: Which condition must be met to have a knowledge article disp...; Question 104: Which of the following statements reflects when the Actual s...; Question 105: When does the CAB Date get auto-populated in the change requ...; Question 106: ServiceNow is limited to a single Knowledge Base for all use...; Question 107: Which of these are considered configuration base items? (Cho...; Question 108: Benchmarks provide comparative insights relative to industry...; Question 109: In the CAB Workbench application, meeting notes and minutes ...; Question 110: Which of the following statements is true regarding the perm...; 1 commentQuestion 111: The Change Task [change_task] table is extended from the ___...; Question 112: When does a State of On Hold pause an SLA?...; Question 113: Which table is used to store Q&A data for knowledge arti...; Question 114: The Requirements Workshop answers the questions "Where would...; Question 115: What is the module that is used to navigate to CI Relationsh...; Question 116: Draft stories are outputs of requirements workshop(s)....; Question 117: Which of the following statements is true regarding the way ...; Question 118: Which module can you use to see a list of search keywords us...; Question 119: The Incident Task [incident_task] table is extended from the...; Question 120: There are two types of variable sets, single-row and multi-r...; Question 121: Which of these roles are allowed to subscribe to CI item? (C...; Question 122: REVIEW Which key performance indicators can be influenced by...; Question 123: Once the change request's state changes to "Review", the use...; Question 124: When the Change Management - Risk Management plugin is enabl...; Question 125: Which one of the following variable types in NOT supported i...; Question 126: Inbound Actions can be configured to enable creating or upda...; Question 127: Under which circumstances can a user with the itil role crea...; Question 128: By default, CAB Approval is only requested for normal change...; Question 129: How can a user with itil roles resolve a problem?...; Question 130: Which of the following roles can maintain user criteria?...; Question 131: When can a user (who has no assigned roles in the system) cl...; Question 132: Which of the following statements is true regarding conflict...; Question 133: Change Tasks generated by the Change Request - Normal Change...; Question 134: In Problem Management, when using the Communicate Workaround...; 1 commentQuestion 135: What is the next change state when the user clicks on "Imple...; Question 136: Which of the following is NOT a way Service Catalog Requests...; Question 137: Which type of record may be used to initiate the process to ...; Question 138: Which of the following variables is NOT supported within a m...; Question 139: According to ServiceNow, it is recommended to use Widgets in...; Question 140: Change Management uses the workflow engine by default to fac...; Question 141: A Knowledge Article can be associated with multiple Knowledg...; Question 142: ServiceNow is very flexible platform. Therefore, it is encou...; Question 143: Which of the following properties is used to decide which kn...; Question 144: Which of the following is used to group multiple catalog ite...; Question 145: Which of the following is used to determine which users can ...; Question 146: Technical workshop and process workshop can be combined in o...; Question 147: You can create only one change request from an incident....; Question 148: An Order Guide can include multiple Items. Items have common...; Question 149: Which field on the incident table automatically tracks the T...; Question 150: Which of the following actions on the Incident table require...

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