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Exam Code:CIS-ITSM
Exam Name:Certified Implementation Specialist - IT Service Management
Certification Provider:ServiceNow
Free Question Number:150
Version:v2022-08-26
Rating:
# of views:1342
# of Questions views:47166
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Recent Comments (The most recent comments are at the top.)

Maria - Jan 07, 2025

No.# B is correct.
Change task table is extended from task table.

Maria Ramos - Jan 06, 2025

No.# A - review

abcswd - Aug 30, 2024

No.# C is correct , checked in PDI incident have Closed , cancelled states as well

abcswd - Aug 29, 2024

No.# true hai

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Exam Question List
Question 1: The purpose of "CAB Required" checkbox in the change request...
Question 2: Which one of the following represents the overall lifecylce ...
Question 3: A developer is trying to access org data from within a test ...
Question 4: Which of the following user feedback actions are stored in k...
Question 5: What should you do in order to edit the template used to pop...
Question 6: Which one of the following is the GOAL of Incident Managemen...
Question 7: Which of the following Service Catalog varibale types are no...
Question 8: Which of the following are valid ways to change a problem's ...
Question 9: Which table does the Incident table extend from?...
1 commentQuestion 10: Inbound Actions can be configured to enable creating or upda...
Question 11: For each Requested Item, a _________ enables the approval an...
Question 12: Selecting this option on a change approval policy will enabl...
Question 13: Which of the following can the end user see in the related s...
Question 14: Which of these are considered configuration base items? (Cho...
Question 15: What can you do to show the "No cart" option in catalog item...
Question 16: According to the OOTB implementation, you can only create no...
Question 17: Which mechanism is used to set the number of days (integer) ...
Question 18: Which of the following knowledge workflows are available OOT...
Question 19: Configuration items can be created from asset management....
Question 20: In which situation would an Order Guide be used?...
Question 21: Which of the following plugins should be activated in order ...
Question 22: Which of the following is the goal of problem management?...
Question 23: How do you make an article visible in the featured content s...
Question 24: When creating a variable to identify a location for a catalo...
Question 25: Even Though some catalog items approval workflow might be si...
Question 26: What are the primary record types in configuration managemen...
Question 27: If a script include has SNC in its name, it means it is safe...
Question 28: In the baseline configuration of change management, which fi...
Question 29: Which of the following are valid Request States? (Choose all...
Question 30: Problem Management Investigation and Diagnosis activities in...
Question 31: How to change the logic of calculating incident priority?...
Question 32: It is possible to create incidents automatically based on al...
Question 33: Which of the following statements is true regarding attachin...
Question 34: Which of the following tables is used to store knowledge art...
Question 35: Incident Variable Editor can be made visible only to inciden...
Question 36: For an incident, which of the following are used when calcul...
Question 37: Under which circumstances would a knowledge article author s...
Question 38: Which of the following approaches is used to display a varia...
Question 39: A Parent Incident is updated to reflect a new Priority and a...
Question 40: During which phase of the change management lifecycle are th...
Question 41: How to customize the fields that appear when a user hovers o...
Question 42: All catalog items within a catalog should follow the same fu...
Question 43: Which of the following ways can be used to detect problems? ...
Question 44: In the baseline platform configuration, which Incident Manag...
Question 45: Can a group have a parent group?...
Question 46: In Problem Management, which element must be edited to modif...
Question 47: Under which circumstances is it appropriate to accept the ri...
Question 48: When the state is "On Hold" and the "On Hold Reason" is "Awa...
Question 49: When does the Actual End Date get auto-populated in the chan...
Question 50: Which one of the following incident reports might help manag...
Question 51: Which of the following functions is NOT enabled by the Chang...
Question 52: What should you do to customize the fields that get copied f...
Question 53: Catalog item can appear only in one category....
Question 54: In the baseline instance, which of the following views are a...
Question 55: What is the default number of days (integer) after which Res...
Question 56: What will be the new state once you click on the "Start Fix"...
Question 57: On an incident, which of the following conditions will trigg...
Question 58: It is recommended to refer to problem states using the value...
Question 59: Default Variables Editor is used to edit catalog items....
Question 60: ATF is NOT supported for order guides in service portal....
Question 61: It is possible to create two different sets of priority rule...
Question 62: When an end-user (with no roles in the platform) submits an ...
Question 63: Which of the following plugins is needed in order to add a s...
Question 64: When does the requested item workflow initiate?...
Question 65: Which of the following record types would you use in order t...
Question 66: Technical consultant should participate in requirements work...
Question 67: Map to field functionality is NOT supported for variables ad...
Question 68: Which of the following are valid channels to create incident...
Question 69: On an Incident, which of the following conditions will trigg...
Question 70: Which of the following statements is true regarding incident...
Question 71: The calculation of incident priority is based on both impact...
Question 72: Once an Incident is placed in a Resolved State, the Caller m...
Question 73: Which of the following users has the permission to reopen an...
Question 74: What is the relationship between User table and Role table?...
1 commentQuestion 75: In Incident Management , which of the following States are c...
Question 76: A Problem can be created from an Incident....
Question 77: True or False: Every Catalog Item uses the same workflow to ...
Question 78: Which of the following roles is allowed to create a new CI c...
Question 79: Which one of the following is NOT an addition of Knowledge v...
Question 80: Which of the following steps should be followed to configure...
Question 81: What will be the new state once you click on the "Confirm" b...
Question 82: Which of the following outlines the ways Changes may be rela...
Question 83: Which table is used to store Known Error articles?...
Question 84: What is the name of the view that can be configured to contr...
Question 85: How is access to Knowledge Articles administered?...
Question 86: For the majority of Catalog Items, the customer requires Qua...
Question 87: Which table do all technical configuration items extend from...
Question 88: How to see which record producers and catalog items are usin...
Question 89: Which of the following statements is true regarding incident...
Question 90: Which of the following is NOT a valid Request State?...
Question 91: Which of the following is NOT a known error article field?...
Question 92: Which plugin should be activated to enable Article Versionin...
Question 93: In the baseline platform configuration of Change Management,...
Question 94: The data in the Schedule section of the change request is ju...
Question 95: How to make the problem state move to "Resolved" instead of ...
Question 96: Which feature can Service Desk Agents use to ensure that Kno...
Question 97: What is the minimum role required in order to delete a chang...
Question 98: Which of the following fields is mandatory when the button "...
Question 99: Which field on a Configuration Item record may be used to ex...
Question 100: What record type(s) can be created from an interaction throu...
Question 101: One of the following is NOT a valid option in the "Content t...
Question 102: Workshops intend to understand the current processes at the ...
Question 103: Which condition must be met to have a knowledge article disp...
Question 104: Which of the following statements reflects when the Actual s...
Question 105: When does the CAB Date get auto-populated in the change requ...
Question 106: ServiceNow is limited to a single Knowledge Base for all use...
Question 107: Which of these are considered configuration base items? (Cho...
Question 108: Benchmarks provide comparative insights relative to industry...
Question 109: In the CAB Workbench application, meeting notes and minutes ...
Question 110: Which of the following statements is true regarding the perm...
1 commentQuestion 111: The Change Task [change_task] table is extended from the ___...
Question 112: When does a State of On Hold pause an SLA?...
Question 113: Which table is used to store Q&A data for knowledge arti...
Question 114: The Requirements Workshop answers the questions "Where would...
Question 115: What is the module that is used to navigate to CI Relationsh...
Question 116: Draft stories are outputs of requirements workshop(s)....
Question 117: Which of the following statements is true regarding the way ...
Question 118: Which module can you use to see a list of search keywords us...
Question 119: The Incident Task [incident_task] table is extended from the...
Question 120: There are two types of variable sets, single-row and multi-r...
Question 121: Which of these roles are allowed to subscribe to CI item? (C...
Question 122: REVIEW Which key performance indicators can be influenced by...
Question 123: Once the change request's state changes to "Review", the use...
Question 124: When the Change Management - Risk Management plugin is enabl...
Question 125: Which one of the following variable types in NOT supported i...
Question 126: Inbound Actions can be configured to enable creating or upda...
Question 127: Under which circumstances can a user with the itil role crea...
Question 128: By default, CAB Approval is only requested for normal change...
Question 129: How can a user with itil roles resolve a problem?...
Question 130: Which of the following roles can maintain user criteria?...
Question 131: When can a user (who has no assigned roles in the system) cl...
Question 132: Which of the following statements is true regarding conflict...
Question 133: Change Tasks generated by the Change Request - Normal Change...
Question 134: In Problem Management, when using the Communicate Workaround...
1 commentQuestion 135: What is the next change state when the user clicks on "Imple...
Question 136: Which of the following is NOT a way Service Catalog Requests...
Question 137: Which type of record may be used to initiate the process to ...
Question 138: Which of the following variables is NOT supported within a m...
Question 139: According to ServiceNow, it is recommended to use Widgets in...
Question 140: Change Management uses the workflow engine by default to fac...
Question 141: A Knowledge Article can be associated with multiple Knowledg...
Question 142: ServiceNow is very flexible platform. Therefore, it is encou...
Question 143: Which of the following properties is used to decide which kn...
Question 144: Which of the following is used to group multiple catalog ite...
Question 145: Which of the following is used to determine which users can ...
Question 146: Technical workshop and process workshop can be combined in o...
Question 147: You can create only one change request from an incident....
Question 148: An Order Guide can include multiple Items. Items have common...
Question 149: Which field on the incident table automatically tracks the T...
Question 150: Which of the following actions on the Incident table require...