CIS-ITSM Exam Dumps | In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles

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ServiceNow.CIS-ITSM.v2022-08-26.q150
Question 46

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Question 46/150

In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem records?

A. Post News or Post Knowledge UI Actions

B. Problem Create Knowledge Business Rule

C. Problem to Knowledge Transform Map

D. ProblemUtil Script Include

Correct Answer: B

Explanation
https://[INSTANCE].service-now.com/nav_to.do?uri=sys_script.do?sys_id=877c97b80a0a3c740147ca0a461265 BR Name: "Problem Create Knowledge" BR Condition:
current.problem_state.changesTo(4) && current.knowledge == true
BR Script (snip):
function submitDirect() {
var kb = new GlideRecord("kb_knowledge");
kb.source = current.sys_id;
kb.short_description = current.short_description;
kb.sys_domain = current.sys_domain;
kb.text = current.work_notes.getHTMLValue();
kb.workflow_state = 'draft';
kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab"); kb.insert();

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