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- Question 62
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Question 62/150
When an end-user (with no roles in the platform) submits an Incident using the Self-Service interface or Service Portal, Related Search Results automatically display search results from Knowledge Bases and Service Catalogs. These Related Search Results are a form of __________ ?
Correct Answer: D
Explanation
"The Related Search Results that appear on the Incident Self-Service view is a form of Incident Deflection.
Incident
Deflection provides Knowledge Articles that may help end users resolve issues before they raise an Incident."
"The Related Search Results that appear on the Incident Self-Service view is a form of Incident Deflection.
Incident
Deflection provides Knowledge Articles that may help end users resolve issues before they raise an Incident."
- Question List (150q)
- Question 1: The purpose of "CAB Required" checkbox in the change request...
- Question 2: Which one of the following represents the overall lifecylce ...
- Question 3: A developer is trying to access org data from within a test ...
- Question 4: Which of the following user feedback actions are stored in k...
- Question 5: What should you do in order to edit the template used to pop...
- Question 6: Which one of the following is the GOAL of Incident Managemen...
- Question 7: Which of the following Service Catalog varibale types are no...
- Question 8: Which of the following are valid ways to change a problem's ...
- Question 9: Which table does the Incident table extend from?...
- 1 commentQuestion 10: Inbound Actions can be configured to enable creating or upda...
- Question 11: For each Requested Item, a _________ enables the approval an...
- Question 12: Selecting this option on a change approval policy will enabl...
- Question 13: Which of the following can the end user see in the related s...
- Question 14: Which of these are considered configuration base items? (Cho...
- Question 15: What can you do to show the "No cart" option in catalog item...
- Question 16: According to the OOTB implementation, you can only create no...
- Question 17: Which mechanism is used to set the number of days (integer) ...
- Question 18: Which of the following knowledge workflows are available OOT...
- Question 19: Configuration items can be created from asset management....
- Question 20: In which situation would an Order Guide be used?...
- Question 21: Which of the following plugins should be activated in order ...
- Question 22: Which of the following is the goal of problem management?...
- Question 23: How do you make an article visible in the featured content s...
- Question 24: When creating a variable to identify a location for a catalo...
- Question 25: Even Though some catalog items approval workflow might be si...
- Question 26: What are the primary record types in configuration managemen...
- Question 27: If a script include has SNC in its name, it means it is safe...
- Question 28: In the baseline configuration of change management, which fi...
- Question 29: Which of the following are valid Request States? (Choose all...
- Question 30: Problem Management Investigation and Diagnosis activities in...
- Question 31: How to change the logic of calculating incident priority?...
- Question 32: It is possible to create incidents automatically based on al...
- Question 33: Which of the following statements is true regarding attachin...
- Question 34: Which of the following tables is used to store knowledge art...
- Question 35: Incident Variable Editor can be made visible only to inciden...
- Question 36: For an incident, which of the following are used when calcul...
- Question 37: Under which circumstances would a knowledge article author s...
- Question 38: Which of the following approaches is used to display a varia...
- Question 39: A Parent Incident is updated to reflect a new Priority and a...
- Question 40: During which phase of the change management lifecycle are th...
- Question 41: How to customize the fields that appear when a user hovers o...
- Question 42: All catalog items within a catalog should follow the same fu...
- Question 43: Which of the following ways can be used to detect problems? ...
- Question 44: In the baseline platform configuration, which Incident Manag...
- Question 45: Can a group have a parent group?...
- Question 46: In Problem Management, which element must be edited to modif...
- Question 47: Under which circumstances is it appropriate to accept the ri...
- Question 48: When the state is "On Hold" and the "On Hold Reason" is "Awa...
- Question 49: When does the Actual End Date get auto-populated in the chan...
- Question 50: Which one of the following incident reports might help manag...
- Question 51: Which of the following functions is NOT enabled by the Chang...
- Question 52: What should you do to customize the fields that get copied f...
- Question 53: Catalog item can appear only in one category....
- Question 54: In the baseline instance, which of the following views are a...
- Question 55: What is the default number of days (integer) after which Res...
- Question 56: What will be the new state once you click on the "Start Fix"...
- Question 57: On an incident, which of the following conditions will trigg...
- Question 58: It is recommended to refer to problem states using the value...
- Question 59: Default Variables Editor is used to edit catalog items....
- Question 60: ATF is NOT supported for order guides in service portal....
- Question 61: It is possible to create two different sets of priority rule...
- Question 62: When an end-user (with no roles in the platform) submits an ...
- Question 63: Which of the following plugins is needed in order to add a s...
- Question 64: When does the requested item workflow initiate?...
- Question 65: Which of the following record types would you use in order t...
- Question 66: Technical consultant should participate in requirements work...
- Question 67: Map to field functionality is NOT supported for variables ad...
- Question 68: Which of the following are valid channels to create incident...
- Question 69: On an Incident, which of the following conditions will trigg...
- Question 70: Which of the following statements is true regarding incident...
- Question 71: The calculation of incident priority is based on both impact...
- Question 72: Once an Incident is placed in a Resolved State, the Caller m...
- Question 73: Which of the following users has the permission to reopen an...
- Question 74: What is the relationship between User table and Role table?...
- 1 commentQuestion 75: In Incident Management , which of the following States are c...
- Question 76: A Problem can be created from an Incident....
- Question 77: True or False: Every Catalog Item uses the same workflow to ...
- Question 78: Which of the following roles is allowed to create a new CI c...
- Question 79: Which one of the following is NOT an addition of Knowledge v...
- Question 80: Which of the following steps should be followed to configure...
- Question 81: What will be the new state once you click on the "Confirm" b...
- Question 82: Which of the following outlines the ways Changes may be rela...
- Question 83: Which table is used to store Known Error articles?...
- Question 84: What is the name of the view that can be configured to contr...
- Question 85: How is access to Knowledge Articles administered?...
- Question 86: For the majority of Catalog Items, the customer requires Qua...
- Question 87: Which table do all technical configuration items extend from...
- Question 88: How to see which record producers and catalog items are usin...
- Question 89: Which of the following statements is true regarding incident...
- Question 90: Which of the following is NOT a valid Request State?...
- Question 91: Which of the following is NOT a known error article field?...
- Question 92: Which plugin should be activated to enable Article Versionin...
- Question 93: In the baseline platform configuration of Change Management,...
- Question 94: The data in the Schedule section of the change request is ju...
- Question 95: How to make the problem state move to "Resolved" instead of ...
- Question 96: Which feature can Service Desk Agents use to ensure that Kno...
- Question 97: What is the minimum role required in order to delete a chang...
- Question 98: Which of the following fields is mandatory when the button "...
- Question 99: Which field on a Configuration Item record may be used to ex...
- Question 100: What record type(s) can be created from an interaction throu...
- Question 101: One of the following is NOT a valid option in the "Content t...
- Question 102: Workshops intend to understand the current processes at the ...
- Question 103: Which condition must be met to have a knowledge article disp...
- Question 104: Which of the following statements reflects when the Actual s...
- Question 105: When does the CAB Date get auto-populated in the change requ...
- Question 106: ServiceNow is limited to a single Knowledge Base for all use...
- Question 107: Which of these are considered configuration base items? (Cho...
- Question 108: Benchmarks provide comparative insights relative to industry...
- Question 109: In the CAB Workbench application, meeting notes and minutes ...
- Question 110: Which of the following statements is true regarding the perm...
- 1 commentQuestion 111: The Change Task [change_task] table is extended from the ___...
- Question 112: When does a State of On Hold pause an SLA?...
- Question 113: Which table is used to store Q&A data for knowledge arti...
- Question 114: The Requirements Workshop answers the questions "Where would...
- Question 115: What is the module that is used to navigate to CI Relationsh...
- Question 116: Draft stories are outputs of requirements workshop(s)....
- Question 117: Which of the following statements is true regarding the way ...
- Question 118: Which module can you use to see a list of search keywords us...
- Question 119: The Incident Task [incident_task] table is extended from the...
- Question 120: There are two types of variable sets, single-row and multi-r...
- Question 121: Which of these roles are allowed to subscribe to CI item? (C...
- Question 122: REVIEW Which key performance indicators can be influenced by...
- Question 123: Once the change request's state changes to "Review", the use...
- Question 124: When the Change Management - Risk Management plugin is enabl...
- Question 125: Which one of the following variable types in NOT supported i...
- Question 126: Inbound Actions can be configured to enable creating or upda...
- Question 127: Under which circumstances can a user with the itil role crea...
- Question 128: By default, CAB Approval is only requested for normal change...
- Question 129: How can a user with itil roles resolve a problem?...
- Question 130: Which of the following roles can maintain user criteria?...
- Question 131: When can a user (who has no assigned roles in the system) cl...
- Question 132: Which of the following statements is true regarding conflict...
- Question 133: Change Tasks generated by the Change Request - Normal Change...
- Question 134: In Problem Management, when using the Communicate Workaround...
- 1 commentQuestion 135: What is the next change state when the user clicks on "Imple...
- Question 136: Which of the following is NOT a way Service Catalog Requests...
- Question 137: Which type of record may be used to initiate the process to ...
- Question 138: Which of the following variables is NOT supported within a m...
- Question 139: According to ServiceNow, it is recommended to use Widgets in...
- Question 140: Change Management uses the workflow engine by default to fac...
- Question 141: A Knowledge Article can be associated with multiple Knowledg...
- Question 142: ServiceNow is very flexible platform. Therefore, it is encou...
- Question 143: Which of the following properties is used to decide which kn...
- Question 144: Which of the following is used to group multiple catalog ite...
- Question 145: Which of the following is used to determine which users can ...
- Question 146: Technical workshop and process workshop can be combined in o...
- Question 147: You can create only one change request from an incident....
- Question 148: An Order Guide can include multiple Items. Items have common...
- Question 149: Which field on the incident table automatically tracks the T...
- Question 150: Which of the following actions on the Incident table require...
