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Exam Code:CIS-ITSM
Exam Name:Certified Implementation Specialist - IT Service Management
Certification Provider:ServiceNow
Free Question Number:57
Version:v2024-01-12
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# of views:927
# of Questions views:22332
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Recent Comments (The most recent comments are at the top.)

Maria  - Jan 07, 2025

No.# C and D

Maria Ramos - Jan 06, 2025

No.# Date is the correct answer

Maria Ramos - Jan 06, 2025

No.# B is correct.
Apply Change Approval Policy:
Controls the approval process for a change request by creating user and group approvals according to a change approval policy record. Multiple actions can be used in a flow, where each action references the same or different Change approval policies.
https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept/change-flow-actions.html

Maria Ramos - Jan 05, 2025

No.# The correct answer is A. Order a Custom Automobile.

DP - Jan 04, 2025

No.# Answer is C

Bobi - Oct 15, 2024

No.# this is a very basic question cmmon guys is B

Bobi - Oct 15, 2024

No.# is actally B

Bobi - Oct 15, 2024

No.# is actally B

Bobi - Oct 15, 2024

No.# Is actualy A and D

Amy - Feb 27, 2024

No.# it's B and C?

Amy - Feb 27, 2024

No.# it's C and D?

Richard Cooke - Feb 09, 2024

No.# answer is B, not C

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Exam Question List
Question 1: On the Release record, what are the available options on the...
Question 2: Your Problem Manager has a structured problem management pro...
Question 3: What actions can a user with the itil_admin role take in sup...
Question 4: The ability to authorize requests is enabled using a role wh...
Question 5: Which field from the configuration item will automatically p...
Question 6: A new problem manager wants a high level view of the activit...
1 commentQuestion 7: What tools are available to the assignee to help resolve an ...
Question 8: Prior to Quebec, when you click Change > Create New, whic...
Question 9: Which baseline Change Flow automatically generates a Change ...
Question 10: Which property on an order guide will pass variables from on...
Question 11: What is KCS (Knowledge Centered Services)?...
2 commentQuestion 12: Where are the technical approvals defined, that are executed...
Question 13: The current status of a problem record is tracked in the Sta...
Question 14: Which role would give you access to the CI Class Manager?...
Question 15: Your customer is a data center. They have a construction dep...
1 commentQuestion 16: Where should an admin go to view all of the search queries e...
Question 17: When a Service Desk again shares a "How to' item with a cust...
Question 18: Which of the following cannot be defined or set through a Ca...
Question 19: Your customer wants to add a notification to the Change - Em...
Question 20: How are Features related to Products and Releases?...
Question 21: What is normally done when a Root Cause and a Workaround are...
Question 22: Which of the following catalog client script methods will mo...
Question 23: A new problem manager wants to know how in create reports fo...
Question 24: What would you use to define a common grouping of configurat...
Question 25: Your client indicates they would like a way to designate VIP...
Question 26: Category and Subcategory values can be set manually on the I...
Question 27: Your customer has a catalog item for Request VPN. They would...
Question 28: From a data model perspective which Table is the base class ...
Question 29: Where can a change manager define the interval frequency for...
2 commentQuestion 30: Incidents are stored what table?...
Question 31: If the Assignment group is empty on an incident record what ...
Question 32: Your implementation team has a new Business Analyst. They wi...
Question 33: In Change Management, what does a Model State contain? (Choo...
Question 34: Once a Catalog Item has been requested, what mechanism deter...
Question 35: What process is responsible for defining and managing the li...
Question 36: You have just upgraded your instance and have not migrated t...
Question 37: Where are the timeframe conditions for sending an SLA breach...
Question 38: The key stakeholder for your ITSM implementation wants to ha...
Question 39: When using the baseline business rule, Populate Assignment G...
Question 40: The Major Incident Management (MIM) application is linked to...
Question 41: Your customer wants to give secure access to business users ...
Question 42: ServiceNow contains a resource with information about all se...
1 commentQuestion 43: On a request form, the requester needs to indicate when they...
2 commentQuestion 44: When you activate the ITSM Roles plugin what additional gran...
Question 45: Category and Subcategory values can be set manually on the I...
Question 46: In the baseline Change - Normal model how can Change Tasks b...
Question 47: When defining SLAs for the service catalog at what level is ...
Question 48: In the life of a Problem record there are opportunities to c...
Question 49: Released in Quebec, what tool enables the creation of templa...
Question 50: Your customer wants a catalog to contain two items: 1. A req...
1 commentQuestion 51: Which of the following elements are automatically included i...
Question 52: What are key relationships between Change and Release Manage...
Question 53: Why don't Problem records automatically move from Resolved t...
Question 54: When building multiple catalog items, which components would...
1 commentQuestion 55: You have just released a new Change Model to the testers. Te...
Question 56: In the Quebec release of Change management, what new archite...
1 commentQuestion 57: What is an example of a good use case for an Order Guide?...