Your customer wants to update a notification so it is sent to the Caller's Manager. Which action supports this requirement?
Correct Answer: D
In ServiceNow Notification Configuration, dot-walking allows administrators to reference related records dynamically.
# To send a notification to the Caller's Manager, you need to:
* Open the Notification record.
* Navigate to the 'Send to' tab.
* Add the Caller field.
* Use dot-walking to select the Caller's Manager field (e.g., caller_id.manager).
* Option A is incorrect because dot-walking is configured under the 'Send to' tab, not the 'Who will receive' tab.
* Option B is incorrect because while Flow Designer can trigger notifications, it does not specifically configure recipients based on dot-walking.
* Option C is incorrect because setting "Who will receive" to Subscribable is used for opt-in notifications, not direct notifications to the Caller's Manager.
# Reference: ServiceNow Administration - Notification Configuration & Dot-Walking