To allow a new employee to work ontasks assigned to the Network and Hardware groups, they must have:
A User Account(sys_user) created in ServiceNow.
Group Membershipin both theNetworkandHardwaregroups.
E: Create User Account
Every user needs anaccount in ServiceNowbefore they can be assigned work.
C: Add User Account to Network Group
Membership in theNetwork groupallows the user to be assignedNetwork-related tasks.
F: Add User Account to Hardware Group
Membership in theHardware groupallows the user to work onHardware-related tasks.
A: Add User Account to itil group
While theitilrole grants access to ITSM functions, itdoes not automatically provide assignment rightsto the Network and Hardware groups.
B: Add User Account to ACL
Access Control Lists (ACLs)definepermissions, butgroup membership is requiredto receive assignments.
D: Add User Account to IT Knowledgebase
The IT Knowledge Base only grantsknowledge article access, not task assignments.
Reference:ServiceNow CSA Documentation - Managing Users & Groups
ServiceNow Product Documentation - Assigning Users to Groups(https://docs.servicenow.com) Final answer: C, E, F (Create User Account, Add User Account to Network Group, Add User