InServiceNow,Flows (Flow Designer)is the recommended way tomanage multi-level approvals and notificationsfor catalog items like ordering a new iPhone.
Why Flows?
#Automates Approval Processes- Flows allowsequential and parallel approval stepsto ensure that the request goes through multiple levels of approval.
#Built-in Notifications- Automatically sendsemail or system notificationsto requesters andapprovers at each step.
#Low-Code Solution- Eliminates the need for complex scripting by using agraphical interfaceto configure approvals and actions.
A user submits a request for anew iPhonethrough theService Catalog.
TheFlow Designer workflowstarts and routes the request to thefirst-level approver.
If approved, it moves to thesecond-level approver.
Notificationsare sent to the requestor and approvers at each step.
A). Parent-Child Approvers
No such built-in feature exists in ServiceNow. Approvals are handled viaFlow DesignerorWorkflow Engine.
B). Approval Chains
Approval Chains are not an officialServiceNow feature. The correct term isFlow Designer Approval Actions.
D). Approval Criteria
ServiceNow usesconditionsto define approval requirements, butApproval Criteriais not a standalone feature.
E). Approver Delegates
Delegates allow users toassign approvals to others, but theydo not manage multi-level approvals.
Reference:ServiceNow CSA Documentation - Flow Designer & Approval Management ServiceNow Product Documentation - Automating Approvals in Flow Designer(https://docs.servicenow.com)