In ServiceNow, role-based access control (RBAC) determines what a user can see and do within the platform.
If a user can see an application and its module but encounters a blank page when attempting to create a new record, the most likely reason is insufficient permissions.
Understanding the Issue:
The usercan see the application and module, which indicates they have at leastreadaccess.
The blank page appears when they attempt to create a new record, which suggests a lack ofwriteaccess.
Role-Based Access Control in ServiceNow:
Every table in ServiceNow can haveACLs (Access Control Rules)that define what users can do based on their roles.
If a user hasonly read accessto the Inventory table (x_inventory), they can view records butcannot create new ones.
AwriteorcreateACL is required to allow the user to insert new records into the table.
Why Other Answers Are Incorrect:
A: Create New module has a broken link# If the module had a broken link, the user would likely get an error or a "Page not found" message rather than a blank page.
B: Known intermittent issue with U115# No such known issue exists in official CSA documentation.
C: User should be using Chrome instead of Explorer for their browser# While browser compatibility issues can exist, they do not typically result in a blank page specifically when trying to create a new record.
E: User session has timed out# If the session had expired, the user would be redirected to the login page rather than seeing a blank page.
Best Practice Solution:
Verify the ACLson the Inventory table (x_inventory) to check if the user haswriteandcreatepermissions.
Check the roles assignedto the user underUser Administration # Usersand ensure they have the appropriate roles for Inventory management.
Review the Application Menu and Module settingsto confirm proper configuration.
Reference:
ServiceNow System Security: Access Control Rules
ServiceNow Role-Based Permissions Model (CSA Official Documentation)
ServiceNow Docs: Understanding Access Control Rules