Update Setsare the standard way to capturecustomizationsand move them from one ServiceNow instance to another. These customizations include:
Business Rules
UI Policies
Script Includes
Fields and Tables
Workflows
Update Setstrack changes in an instance and allow them to beexportedandimportedinto other environments (e.
g., fromDevelopmenttoTestand then toProduction).
They ensure thatconfiguration changesare preserved and applied consistently across instances.
Why is Option A Correct?Why Are the Other Options Incorrect?B. Code Sets There is no concept ofCode Setsin ServiceNow.
C). Update Packs
Update Packsdo not exist in ServiceNow. The correct term isUpdate Sets.
D). Configuration Logs
Configuration Logsrecord system activity butdo not package customizationsfor migration.
E). Remote Sets
Remote Update Setsexist, but they are just a variation ofUpdate Setsused when moving changes betweenremote instances.
The broader term "Update Sets" is more accurate.
F). Local Sets
No such termexists in ServiceNow.
G). Code Packs
There is no"Code Pack"in ServiceNow.
ServiceNow CSA Guide - Update Sets and Customization Migration
ServiceNow Developer Documentation - Using Update Sets
ServiceNow Best Practices - Moving Configuration Between Instances
References to Official Certified System Administrator (CSA) Documentation: