To add a field to a form in ServiceNow, you can use two primary methods:
How to access:Right-click on the form header # SelectConfigure > Form Layout Functionality:
Provides a simple interface toadd, remove, or reorder fieldson a form.
Allows adding new fields directly from the available database fields.
Suitable for basic form modifications without needing a drag-and-drop UI.
How to access:Click on thecontext menu(three horizontal bars on the top-left of the form) # SelectConfigure
> Form Designer
Functionality:
Adrag-and-dropinterface to add, remove, or rearrange fields easily.
Enables more advanced customization, such as addingsections and UI policies.
Provides a visual representation of the form's structure.
1. Configure > Form Layout2. Configure > Form Designer
Incorrect Answer Choices Explanation:A. Select Fields and Columns module- No such module exists for direct form editing. Fields are defined at the table level but not directly added to forms here.
D: Select Field Class Manager module- This module does not exist; it is not used for adding fields to forms.
ServiceNow Documentation: Form ConfigurationConfigure a Form
ServiceNow Form Designer GuideForm Designer
Official CSA Documentation Reference: