InServiceNow,Access Control Rules (ACLs)are used togrant or restrict permissionsfor performing actions on a table or field.
To allow a user with theitilrole tocreate Incident records, the correctAccess Control Rulemust:
Apply to theincidenttable
Grant the "create" operation
Be restricted to users with the "itil" role
Breaking Down the Correct ACL Configuration:ACL Field
Correct Value
Name
incident.None(applies to the table-level, not a field)
Operation
create(allows creating new records)
Role
itil(only users with the itil role can create incidents)
incident.None#Applies to the entire table(for record creation).
incident.*#Applies to all fieldsin the table (not needed for create operations).
Why is "incident.None" used instead of "incident.*"?
A). Name:incident"; Permission: write; Role: itilIncorrect- The "write" permissionallows editing existing records, butdoes not allow creating new ones.
B). Name:incident Any, Operation: write, Permission: itilIncorrect- There is no such name format"incident Any"in ACLs. Also, "write" does not allow record creation.
C). Name:incident.*; Operation: write; Permission: itilIncorrect- "incident.*" appliesto all fields in the table, but doesnot apply to record creation.
D). Name:incident None, Permission: create: Role: itilIncorrect- The correct format uses"Operation: create", not "Permission: create".
Incorrect Answer Choices Analysis:
ServiceNow Docs - Access Control Rules#How ACLs Work
ServiceNow Docs - Configuring ACLs for Tables and Fields#Table-Level vs Field-Level ACLs Official ServiceNow Documentation References: