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UC has multiple SF orgs that are distributed across regional branches. Each branch stores local customer data inside its org's Account and Contact objects. This creates a scenario where UC is unable to view customers across all orgs. UC has an initiative to create a 360-degree view of the customer, as UC would like to see Account and Contact data from all orgs in one place. What should a data architect suggest to achieve this 360-degree view of the customer?
Correct Answer: A
Consolidating the data from each org into a centralized datastore is the best suggestion to achieve a 360-degree view of the customer. This way, UC can have a single source of truth for all customer data and avoid data silos and inconsistencies. The other options are not feasible because they either require complex integration, additional cost, or data duplication.
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A Its talking about multiple orgs and a 360 view of customer. Means single source of truth. Cross-org adapter is between two orgs and with external objects.
Jay M. - Jan 31, 2024
Answer is B. Salesforce Connect allows you to integrate and view data from multiple Salesforce orgs without physically consolidating the data. It provides a real-time view of data residing in different Salesforce instances, enabling a unified and comprehensive perspective on customers across all orgs. This solution avoids the need for data duplication or a centralized datastore while still providing the desired consolidated view.
Recent Comments (The most recent comments are at the top.)
Sky, why 2? https://help.salesforce.com/s/articleView?id=sf.xorg_subscriber_provider.htm&type=5 even each license gives 5 https://help.salesforce.com/s/articleView?id=sf.platform_connect_license.htm&type=5
And how would you maintain the datastore, synced on real-time?
A
Its talking about multiple orgs and a 360 view of customer. Means single source of truth. Cross-org adapter is between two orgs and with external objects.
Answer is B. Salesforce Connect allows you to integrate and view data from multiple Salesforce orgs without physically consolidating the data. It provides a real-time view of data residing in different Salesforce instances, enabling a unified and comprehensive perspective on customers across all orgs. This solution avoids the need for data duplication or a centralized datastore while still providing the desired consolidated view.