ADM-201 Exam Dumps | Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

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Question 21/89

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Re-assign the Case.

B. Re-open the Case.

C. Change the Case Priority.

D. Send email notifications.

Correct Answer: B,D

Recent Comments (The most recent comments are at the top.)

Phil - Feb 18, 2023

A. Re-assign the Case: When a Case is escalated, the administrator can re-assign it to another agent or team who can handle the escalated Case.

D. Send email notifications: The administrator can set up email notifications to be sent to specific users or groups when a Case is escalated. This will help to ensure that the Case is handled promptly and by the right person or team.

Therefore, the correct answers are A and D.

Miguel Angel - Jan 31, 2023

Answer is A & D

Jacob Zuma - Dec 22, 2022

Answer is A & D

ulquiorra - Dec 19, 2022

Answer is A and D

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