Name: Salesforce.ADM-201.v2022-12-19.q89 Question 5
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Question 5

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Question 5/89

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

A. Configure Knowledge with articles and data categories.

B. Use an interview flow to capture Case details.

C. Direct users to Global Search to look for similar cases.

D. Create a custom object to capture popular case resolutions.

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

NeeJo - Dec 20, 2023

A. Knowledge articles is the answer

Mahima - Mar 01, 2023

A is the answer

scott farrell - Jan 06, 2023

A is the answer - at least it's page layout based.

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Question 5/89

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