ADM-201 Exam Dumps | Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for

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Question 11/89

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

A. Assignment Rules

B. Case Rules

C. Escalation Rules

D. Workflow Rules

Recent Comments (The most recent comments are at the top.)

Sree - Mar 06, 2024

@Juliana : ans. A

Lead Assignment Rules are available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
Case Assignment Rules are available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions

Satish - Jan 08, 2023

Assignment Rule is for both (lead and case).
Assignment rules automate your organization’s lead generation and support processes. Use lead assignment rules to specify how leads are assigned to users or queues. Use case assignment rules to determine how cases are assigned to users or put into queues.

Sara - Jan 05, 2023

There are "Case Assignment Rules" in the object manager, so the answer A is correct

Juliana - Dec 30, 2022

Isn´t the Assigment Rule used just for leads? https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
In this question they are talking about cases, so I think the Letter B is correct

Question 11/89

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