ADM-201 Exam Dumps | Universal Containers (UC) customers have provided feedback that their support cases are not being responded

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Question 31

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Question 31/89

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A. Case Dashboard Refreshes

B. Case Escalation Rules

C. Case Scheduled Reports

D. Case Assignment Rules

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

NeeJo - Dec 20, 2023

Answer is B: You can use escalation rules for unassigned cases by using the option in the "Specify how escalation times are set" section to "When case is created".

Therefore, escalation rules is the answer here

Rafael - Jan 05, 2023

Should be B
Escalation rules are time-based
https://help.salesforce.com/s/articleView?id=sf.rules_escalation_actions.htm&type=5

Es - Dec 25, 2022

B or D?? https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000J5eu3SAB

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