PEGACPLSA88V1 Exam Dumps | BigCo receives complaints from existing customers and new prospects that BigCo representatives contact

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Certified Pega Lead System Architect (CPLSA) Exam 8.8
Pegasystems.PEGACPLSA88V1.v2024-08-16.q108
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Question 1/108

BigCo receives complaints from existing customers and new prospects that BigCo representatives contact them with irrelevant offers and products.
Which two Pega solutions do you suggest to help solve this problem? (Choose Two)

A. Pega Marketing

B. Pega Customer Service

C. Robotic Process Automation

D. Customer Decision Hub

Correct Answer: A,D

To address the complaints from customers and prospects about receiving irrelevant offers and products, the following two Pega solutions can be implemented:
Pega Marketing: This solution helps in creating personalized marketing campaigns. By leveraging predictive analytics and customer data, it ensures that the marketing efforts are relevant and targeted. This reduces the chances of customers receiving irrelevant offers.
Customer Decision Hub: This hub centralizes the decision-making process by using real-time data and analytics to personalize interactions with customers. It helps in understanding customer needs and preferences better, thus preventing the delivery of irrelevant offers.
Reference:
Pega Marketing Overview
Customer Decision Hub

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