PEGACPLSA88V1 Exam Dumps | As a Customer Service Representative, you present an offer to a customer who called to learn more about

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Certified Pega Lead System Architect (CPLSA) Exam 8.8
Pegasystems.PEGACPLSA88V1.v2024-08-16.q108
Question 70

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Question 70/108

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer.
What is the next step that Pega Customer Decision Hub takes?

A. Stops presenting offers to the customer

B. Adds the customer to the potential churn list

C. Reevaluates the Next-Best-Action

D. Sends a detailed email about the offer

Correct Answer: C

Next-Best-Action Reevaluation:
When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the next most relevant action for the customer. This ensures that the customer's needs and preferences are continuously considered.
Process Steps:
Capture the rejection event.
Trigger the reevaluation process.
Determine the next best offer or action based on updated customer data and context.
Reference:
Pega Documentation on Customer Decision Hub outlines the process of handling offer rejections and reevaluating Next-Best-Actions.

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