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- Pegasystems.PEGACPLSA88V1.v2024-08-16.q108
- Question 3
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Question 3/108
A volume constraint uses the Return any action that does not exceed constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:
The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, CUST-04, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?
The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, CUST-04, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?
Correct Answer: B
Based on the volume constraints and the outbound customer segment order, let's analyze the configuration:
Volume Constraints:
Channel Constraint: SMS has a maximum limit of 2.
Action Constraint: Silver card has a maximum limit of 1.
Customer Interaction Order:
CUST-01: Action - Gold Card, Channel - Push (No constraint limits reached) CUST-02: Action - Gold Card (Email), Silver Card (Push) Gold Card via Email: No constraints.
Silver Card via Push: Hits the Silver card constraint (1/1).
CUST-03: Action - Platinum Card (Email), Diamond Card (SMS)
Platinum Card via Email: No constraints.
Diamond Card via SMS: SMS limit not yet reached (1/2).
CUST-04: Action - Diamond Card (Direct Mail)
Diamond Card via Direct Mail: No constraints.
CUST-05: Action - Silver Card (SMS), Diamond Card (Push)
Silver Card via SMS: SMS limit reached (2/2) and Silver card constraint already hit.
Diamond Card via Push: No action constraints remaining for Diamond Card in Push.
Since both SMS channel limit and Silver card constraint are reached by the time CUST-05 is processed, no offers are left to be applied to CUST-05.
Volume Constraints:
Channel Constraint: SMS has a maximum limit of 2.
Action Constraint: Silver card has a maximum limit of 1.
Customer Interaction Order:
CUST-01: Action - Gold Card, Channel - Push (No constraint limits reached) CUST-02: Action - Gold Card (Email), Silver Card (Push) Gold Card via Email: No constraints.
Silver Card via Push: Hits the Silver card constraint (1/1).
CUST-03: Action - Platinum Card (Email), Diamond Card (SMS)
Platinum Card via Email: No constraints.
Diamond Card via SMS: SMS limit not yet reached (1/2).
CUST-04: Action - Diamond Card (Direct Mail)
Diamond Card via Direct Mail: No constraints.
CUST-05: Action - Silver Card (SMS), Diamond Card (Push)
Silver Card via SMS: SMS limit reached (2/2) and Silver card constraint already hit.
Diamond Card via Push: No action constraints remaining for Diamond Card in Push.
Since both SMS channel limit and Silver card constraint are reached by the time CUST-05 is processed, no offers are left to be applied to CUST-05.
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