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When a shortfall of IT resources is identified, the FIRST course of action is to;
Correct Answer: A
Performing a business impact analysis (BIA) is the first course of action when a shortfall of IT resources is identified because it helps to assess the potential impact of the resource gap on the business processes, objectives, and goals. A BIA can also help to prioritize the criticality of the IT resources, identify the minimum acceptable levels of service, and determine the recovery strategies and resource requirements. A BIA can provide a basis for making informed decisions on how to allocate the available IT resources or acquire additional resources to close the gap. References: * According to ISACA's CGEIT Review Manual 2021, one of the key activities for ensuring effective IT resource management is to "perform a business impact analysis (BIA) to identify and prioritize critical IT resources."1 * According to ISACA's COBIT 2019 Framework, one of the governance objectives for managing IT resources is to "ensure that a BIA is performed to determine the required level of availability, continuity and security of IT services and data."2 * According to ISACA's Business Continuity Management guide, one of the steps for developing a business continuity plan is to "conduct a BIA to identify the critical business processes and IT resources that support them."3