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An enterprise is considering outsourcing non-core IT processes Which of the following should be the FIRST step?
Correct Answer: B
A cost-benefit analysis is a process that compares the costs and benefits of a decision or an action, such as outsourcing non-core IT processes. A cost-benefit analysis can help the enterprise evaluate the feasibility, profitability, and sustainability of outsourcing, as well as identify the potential risks and opportunities. A cost-benefit analysis can also help the enterprise determine the optimal level and scope of outsourcing, and select the most suitable outsourcing partner. A cost-benefit analysis should be the first step before issuing a formal request for proposal, establishing service level metrics, or updating resource allocation policies. References := * The Outsourcing Handbook A guide to outsourcing - Deloitte United Kingdom, page 10 * Five Tips For Outsourcing Business Processes Effectively In 2021 - Forbes